Measuring the Performance of Health Workers

Leonard, Kenneth L.; Mæstad, Ottar

doi:10.1596/978-1-4648-0931-6_ch7

Cited by 3 publications

(5 citation statements)

References 25 publications

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“…Training changes employee behaviour to achieve organizational goals and helps align discrepancies between what should happen and what happens to increase productivity (C. Anderson, 2013;Asfaw et al, 2015b;Ibrahim et al, 2017;Khan et al, 2016;Thevanes & Dirojan, 2018;Truitt, 2011;Yadav, 2016) further improve performance (Azas et al, 2019;Nasri et al, 2018;Salama et al, 2017;Tamsah, Bata, et al, 2020), both individuals and organizations including educational organizations. Teacher performance is the work carried out by employees in the organization following their authorities and responsibilities to realize the vision, mission, and goals of the organization according to the rules, without violating the law, morals, and ethics (Kenneth Leonard, 2016;Lutwama et al, 2012). Based on these relationships, it can build the following hypotheses: Knowledge management is a set of tools, strategies, and methods to maintain, analyse, organize, share, and improve the information contained in organizations to encourage better performance (Beijerse, 2000;Darroch, 2005;Desouza & Awazu, 2006;Girard & Girard, 2015;Lettieri et al, 2004).…”

Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

The effect of training and education and teacher certification allowances on teachers

Mislia

Alim

Usuf

et al. 2021

CJES

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Effectiveness training can encourage teacher performance and knowledge management, and soft-skill competence to strengthen the relationship—this study conducted with a quantitative approach. The analysis tool uses SEM-Amos version 23. The population in this study were 18240 teachers in South Sulawesi Province. The sample was determined by accidental technique, with a sampling target of at least 100 people who filled in early. Only 236 teachers filled out the questionnaire until the specified time limit, and it was declared complete. Effectiveness training proved to encourage teacher performance improvements during the COVID-19 pandemic. This empirical evidence answers the researcher's assumptions and, at the same time, adds to the limited reference to the relationship of the conceptual framework built in this study. This study shows that practical training can encourage internal organizational development, especially in improving employees' ability to share and problem-solve to enhance teachers' skills. Keywords: Raining effectiveness, knowledge management, soft-skill competence, teacher, performance, Indonesia

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Section: Theoretical Background and Hypothesis Developmentmentioning

confidence: 99%

The effect of training and education and teacher certification allowances on teachers

Mislia

Alim

Usuf

et al. 2021

CJES

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“…Our primary measures of physician performance come from interactions between physicians and unannounced SPs. SPs have long been used as a pedagogical tool in medical schools and are an increasingly common tool for researching the quality of primary care (Madden et al, 1997;Das et al, 2012;Leonard and Ottar, 2016). A total of 63 SPs were recruited from local areas and intensively trained over a two-week period to consistently present disease cases to physicians.…”

Section: Standardized Patientsmentioning

confidence: 99%

“…Using these interactions, we evaluate physicians on clinical process (adherence to a checklist of recommended questions and exams for each disease case), appropriateness of treatment, and costs. This audit methodology allows us to control for potential differences in patients across physicians because the disease cases presented are fixed by design (Das et al, 2012;Leonard and Ottar, 2016;Das et al, 2016b). To account for physician sorting, we further control for facility fixed effects to compare civil service and fixed-term physicians in the same facilities.…”

mentioning

confidence: 99%

Public Service Quality under Permanent and Fixed-term Employment Contracts: Evidence from Physician Supply of Primary Care

Sylvia

Hou

et al. 2021

Preprint

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A key feature of public sector employment in many countries is rigid civil service rules that effectively limit manager autonomy over hiring, firing, promotion, and compensation decisions. We study the effect of these rules by comparing the quality of healthcare provided by physicians employed as civil servants with physicians hired in the same facilities on fixed-term contracts that give managers more autonomy over personnel decisions. Using data from interactions with unannounced standardized patients, we find that fixed-term contracts motivate greater diagnostic effort without increasing unnecessary treatments. Lower effort among civil servants appears due to both weaker career and wage incentives.

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“…vignettes measure the competence of health workers in a real clinical setting better than written vignettes (Leonard and Maestad 2016). However, they still present similar, if lower, logistical and monetary burdens, compared to standardized patients.…”

Section: Accepted Manuscriptmentioning

confidence: 99%

“…Different methods have been used to assess the quality of interaction between provider and patient (Leonard and Maestad 2016). Patient exit interviews seek to obtain the patients' feedback about their experience.…”

Section: Introductionmentioning

confidence: 99%

The use of video vignettes to measure health worker knowledge. Evidence from Burkina Faso

Banuri

Walque

Keefer

et al. 2018

Social Science & Medicine

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The quality of care is a crucial determinant of good health outcomes, but is difficult to measure. Survey vignettes are a standard approach to measuring medical knowledge among health care providers. Given that written vignettes or knowledge tests may be too removed from clinical practice, particularly where "learning by doing" may be an important form of training, we developed a new type of provider vignette. It uses videos presenting a patient visiting the clinic with maternal/early childhood symptoms. We tested these video vignettes with current and future (students) health professionals in Burkina Faso. Participants indicated that the cases used were interesting, understandable and common. Their performance was consistent with expectations. Participants with greater training (medical doctors vs. nurses and midwives) and experience (health professionals vs. students) performed better. The video vignettes can easily be embedded in computers, tablets and smart phones; they are a convenient tool to measure provider knowledge; and they are cost-effective instruction and testing tools.

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Measuring the Performance of Health Workers

Cited by 3 publications

References 25 publications

The effect of training and education and teacher certification allowances on teachers

The effect of training and education and teacher certification allowances on teachers

Public Service Quality under Permanent and Fixed-term Employment Contracts: Evidence from Physician Supply of Primary Care

The use of video vignettes to measure health worker knowledge. Evidence from Burkina Faso

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