Measuring the Maturity Level of ITSM Using ITIL Framework

Andri,; paulus,; Hanes,; Wong, Ng Poi

doi:10.1109/icic47613.2019.8985879

Cited by 5 publications

(3 citation statements)

References 3 publications

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“…Ditemukan bahwa proses yang sedang berjalan di perusahaan memiliki tingkatan kematangan ITIL framework yang berada pada level 3 -"Product", sehingga dikemudian hari target perubahan dapat ditingkatkan ke level 3.5 "Quality Control" [7]. Selanjutnya, Andri, Paulus, Hanes dan Ng Poi Wong (2020) mengevaluasi tingkat kematangan ITSM pada STMIK Mikroskil dan menemukan bahwa tingkat kematangan ITSM pada STMIK Mikroskil menunjukkan masih berada pada level 2 [8].…”

Section: Pendahuluanunclassified

Evaluasi Sistem Informasi Manajemen Daerah – Barang Milik Daerah Menggunakan Framework Itil Pada Area Service Operation Dengan Pendekatan Framework Cmmi-SVC

Mulyawan,

Candiasa,

Divayana

2022

SINTECH Journal

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In recent years , the Sistem Informasi Manajemen Daerah (SIMDA) – Barang Milik Daerah (BMD) server in Denpasar City had been down several times. These conditions can increase the risk of incidents in service delivery that have not been detected. In this study, an evaluation of SIMDA-BMD was carried out using the Information Technology Infrastructure Library (ITIL) framework version 3 especially the service operation area combined with the Capability Maturity Model Integration for Services (CMMI-SVC) framework with the goal approach. Users and administrators of SIMDA-BMD participated in the assessment as respondents. The questionnaire used a likert scale, then tested for validity and reliability. Technical data were obtained by interviewing the SIMDA-BMD managers. The data was assessed using the capability level of the CMMI-SVC framework. The results is one process area already meeting the target and one process area has one gap level. Recommendations according to the CMMI-SVC framework are prepared based on the requirements for meeting the target capability level. Recommendations in the ITIL framework are carried out through mapping critical success factors and key performance indicators. The resulted is one recommendation from CMMI-SVC framework and six recommendations from ITIL framework that validated using Focus group discussion.

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Section: Pendahuluanunclassified

Evaluasi Sistem Informasi Manajemen Daerah – Barang Milik Daerah Menggunakan Framework Itil Pada Area Service Operation Dengan Pendekatan Framework Cmmi-SVC

Mulyawan,

Candiasa,

Divayana

2022

SINTECH Journal

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“…Typically, budget allocation for their acquisition and readiness of technical staff for development and implementation of IT evolution steps are often cited as the key success factors in the development of digital assets. [4]. However, it seems necessary to add a new factora factor of organizational maturity, the readiness of the organization to move to a transformed process.…”

Section: Introductionmentioning

confidence: 99%

Correlation of Evolutionof IT-Environment With Levels of Organizational Development: Reaching Teal-Level Maturity Through Losses Elimination

Efimova¹,

Бабошин²,

Моргунов³

et al. 2021

Proceedings of International Scientific and Practical Conference “Russia 2020 - A New Reality: Economy and Society” (ISPCR 2020

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Development of the world's economic model in the post-industrial period has led to evolutionary shifts in the concept of development of organizations: once effective models of authoritarian corporations are being transformed into selforganizing sets of economic units united by goals, principles and functions. Digital technologies and the IT industry, which pioneered through evolutionary development concepts, play a significant role in this transformation. This article explores correlation between the level of digital maturity in the process of organizational evolution based on the theory of "teal" organizations, and provides an overview of economic losses that are being eliminated during this evolution. It defines the relationship between the stages of development of an organization, its IT functions and risks associated with economic losses that arise at one stage or another. Regularities and key factors influencing the evolutionary changes in the context of IT transformation have been identified, and recommendations have been given on how to eliminate the corresponding losses.

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“…LMS can also be integrated with other services owned by the university so that it allows data management at the university to be more organised. Moreover, Wong (2019) stated that the criticism and suggestions from students were related to the management of data that was not organised. LMS can be a solution to data management problems.…”

Section: University Readinessmentioning

confidence: 99%

Digital Transformation Readiness in Higher Education Institutions in Indonesia: A Systematic Literature Review

Proceedings of the International Conference on Industrial Engineering and Operations Management

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Digital transformation is a process of accelerating and integrating digital technology spread across society. This process changes lifestyles by utilising a combination of information technology, communication, compilation, and connectivity. Although digital transformation has become a worldwide topic lately, little research still discusses it in Indonesia. However, indeed, digital transformation has occurred in Indonesian higher education. This study's purpose is to analyse the readiness of higher education in Indonesia to face digital transformation. This research was conducted with a systematic literature review framework with a PRISMA approach for selecting the article and thematic analysis for data analysed. The data analysed will be focused on educational stakeholders, namely students, teachers, and institutions. In students' focus, we discovered a theme, namely flexibility learning, that means students can study every time and everywhere without restriction. We also found one theme in the teacher's focus: trained teachers, which means teachers must have competencies to adapt to digital transformation. And finally, four themes were found in institutions focus, namely creating educational platforms, managing data, managing IT infrastructure, and overcoming cultural barriers. We can realise the four themes through online classes and a change in mindset at the university.

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Measuring the Maturity Level of ITSM Using ITIL Framework

Cited by 5 publications

References 3 publications

Evaluasi Sistem Informasi Manajemen Daerah – Barang Milik Daerah Menggunakan Framework Itil Pada Area Service Operation Dengan Pendekatan Framework Cmmi-SVC

Evaluasi Sistem Informasi Manajemen Daerah – Barang Milik Daerah Menggunakan Framework Itil Pada Area Service Operation Dengan Pendekatan Framework Cmmi-SVC

Correlation of Evolutionof IT-Environment With Levels of Organizational Development: Reaching Teal-Level Maturity Through Losses Elimination

Digital Transformation Readiness in Higher Education Institutions in Indonesia: A Systematic Literature Review

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