Measuring the Linkage between Business and Information Technology Objectives

Outcome-based contracts as new business model: The role of partnership and value-driven relational assets

“…The company's processes of REPAIRING the material and equipment is aligned with the customer's processes to enable the movement of the material and equipment Q96. The company's processes of INSTALLING the material and equipment is aligned with the customer's processes to enable the installation of the material and equipment Behavioral Alignment (Leuthesser et al 1995, Reich et al 2000, Reich et al 1996 Q35. Myself and the personnel I interact with on the customer/company side give each other a clear picture of what goes on behind the scenes in our organization that may impact our work Q36.…”

Strategic Planning by use of Total Systems Intervention Towards the Strategic Alignment

“…Yet, strategy in its broadest sense is all about alignment or matching organizational resources (including IS) with environmental threats and opportunities [22]. Indeed, IT management can be conceptualized as a problem of aligning the relationships between the business and IT infrastructure domain [23] in order to take advantage of IT opportunities and capabilities [24]. So, in the next section steps of strategic management and planning will describe and on this basis strategic alignment will presented.…”

The IS–business relationship and its implications for performance: An empirical study of South African and Australian organisations

“…In the marketing literature, commitment is considered an important attribute of an enduring relationship and is usually defined as the desire to maintain a relationship with an organisation or individual and the willingness to put in additional effort to maintain that relationship (see Morgan and Hunt, 1994). Within the IS literature, Reich and Benbasat (1996) included commitment in their definition of ISbusiness "social alignment" but not in the empirical component of their study. They indicate that commitment is important in helping to predict successful implementation of IS objectives, and could be conceived of as being the feelings of business executives that IS objectives were important and relevant to them.…”

“…It was defined by Reich and Benbasat (1996) as a common vision for the future role of IT within the organisation i.e. a long-term agreement among IS and business executives as to how IT can help shape the business and contribute to its success in the more distant future (Reich and Benbasat, 1996).…”