Measuring Teleaudiology Quality, Effectiveness for Hearing Aid Follow-ups

Kaspar, Annette; Pifeleti, Sione; Faumuina, Penaia A.; Newton, Obiga; Driscoll, Carlie

doi:10.1097/01.hj.0000725080.45904.c5

Cited by 3 publications

(2 citation statements)

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“…While the ENT Clinic of Samoa was well-resourced to successfully complete participation in the SHRLMIC global study, the ethical dilemma of on-going care and support for people fitted with hearing aids was raised. 14,15 At this time, there is an non-government organization in Samoa that provides a basic hearing aid service dependent on overseas donations and international partnerships. Study participants were referred to this organization as required.…”

Section: Discussionmentioning

confidence: 99%

“…The closure of international travel during the COVID-19 pandemic highlighted the importance of locally sustainable models of hearing aid service provision. 14,15 The Ear, Nose and Throat (ENT) Department of Samoa, a Polynesian nation of the Pacific Islands, was presented with an opportunity to participate in the United Nations' global audiology study on Scalable Hearing Rehabilitation for Low-and Middle-Income Countries (SHRLMIC ). 16 The ENT Department and its evolving audiology service were thus able to investigate (1) the audiological profile of adults presenting to the ENT Clinic for ear and hearing complaints, and (2) the suitability of a hearing aid service delivery model that was lowcost, and did not depend on the skills of an audiologist.…”

Section: Introductionmentioning

confidence: 99%

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High Levels of Satisfaction Among Hearing Aid Users in a Pilot Study for Sustainable Low-Cost Auditory Rehabilitation Services in Samoa

Kaspar,

Newall,

Pifeleti

et al. 2023

Health�Serv�Insights

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The provision of locally sustainable hearing aid device services is desirable in the Pacific Islands. The aim of the present study was (1) To assess the suitability of low-cost pre-programmable hearing aids in Samoa, a Polynesian nation of the Pacific Islands, and (2) To develop translations of established auditory rehabilitation questionnaires into the FaaSamoan language for clinical, public health, and research applications. A cross-over trial of 2 low-cost pre-programmable hearing aids among 20 adults in Samoa was conducted as part of a larger UN-funded global audiology study. The International Outcome Inventory for Hearing Aids, the International Outcome Inventory for Hearing Aids for Significant Others, and the Revised Hearing Handicap Inventory questionnaires were translated into the FaaSamoan language to assess the self-reported outcomes of study participants. Overall, high scores were measured for the self-reported outcome measures, suggesting good levels of use and satisfaction with the hearing aid devices. Overall, results found that once a hearing aid was fitted that 67.6% of participants reported no hearing handicap, 32.4% reported a mild to moderate hearing handicap, and no participant reported a significant hearing handicap.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

High Levels of Satisfaction Among Hearing Aid Users in a Pilot Study for Sustainable Low-Cost Auditory Rehabilitation Services in Samoa

Kaspar,

Newall,

Pifeleti

et al. 2023

Health�Serv�Insights

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Implementation of the hybrid teleaudiology model: acceptance, feasibility and satisfaction in a cochlear implant program

Barreira-Nielsen

Campos

2022

Audiol., Commun. Res.

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Purpose This article aims to describe the incorporation of teleaudiology in the routine of a highly regarded, government funded, cochlear implantation program and evaluate the satisfaction of users and their families with hybrid assistance. Methods Actions were developed that provided the connection between users and specialists, through the hybrid model of teleaudiology, combining remote practices (synchronous/asynchronous) with face-to-face care. To check patient satisfaction with teleaudiology, the Customer Satisfaction Questionnaire (CSQ) was applied. Results 218 remote appointments and 23 other presential attendances were coordinated, between teleconsultations, guidance and counseling; parent coaching and hearing rehabilitation validation, therapy; troubleshooting, cochlear implant first activations and mappings, intra-operative measures, teleconsultations with specialists and delivery of repaired electronic devices. Of the participants, 36 patients responded to the questionnaire and reported being very satisfied with the services provided in general or in large part (88.9%) and with the amount of care they received (72.2%).This study suggested that, at some point during the pandemic, most patients had their needs met using teleaudiology long term care. Conclusion The hybrid approach to audiology care was feasible, accepted and achieved user satisfaction.

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Implementação do modelo híbrido da teleaudiologia: aceitação, viabilidade e satisfação em um programa de implante coclear

Barreira-Nielsen

Campos

2022

Audiol., Commun. Res.

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RESUMO Objetivo descrever a incorporação da teleaudiologia na rotina de um programa público referência em implante coclear e avaliar a satisfação dos usuários e de seus familiares com a assistência híbrida. Métodos foram desenvolvidas ações que proporcionaram a conexão entre usuários e especialistas, por meio do modelo híbrido da teleaudiologia, combinando práticas remotas (síncronas/ assíncronas) e/ou atendimentos presenciais. Para verificar a satisfação dos pacientes com a teleaudiologia, foi aplicado o Questionário de Satisfação do Cliente. Resultados foram realizados 218 atendimentos remotos e 23 atendimentos presenciais coordenados, entre teleconsultas para orientação e aconselhamento, coaching de pais, terapia para reabilitação auditiva, validação dos resultados, resolução de problemas, ativação e mapeamentos, procedimentos intraoperatórios, teleconsultas com especialistas e entregas de peças de manutenção da tecnologia auditiva. Dos participantes, 36 responderam ao questionário, relataram estar muito satisfeitos com os serviços prestados de maneira geral, ou em grande parte (88,9%) e com a quantidade de atendimentos que receberam (72,2%). Este estudo sugeriu que, em algum momento durante a pandemia, a maioria dos pacientes teve suas necessidades atendidas usando teleaudiologia para cuidados continuados. Conclusão a abordagem de atendimento híbrida em audiologia foi viável, aceita e alcançou satisfação dos usuários.

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Measuring Teleaudiology Quality, Effectiveness for Hearing Aid Follow-ups

Cited by 3 publications

References 0 publications

High Levels of Satisfaction Among Hearing Aid Users in a Pilot Study for Sustainable Low-Cost Auditory Rehabilitation Services in Samoa

High Levels of Satisfaction Among Hearing Aid Users in a Pilot Study for Sustainable Low-Cost Auditory Rehabilitation Services in Samoa

Implementation of the hybrid teleaudiology model: acceptance, feasibility and satisfaction in a cochlear implant program

Implementação do modelo híbrido da teleaudiologia: aceitação, viabilidade e satisfação em um programa de implante coclear

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