“…These negative interactions are in some cases inevitable since clients and clinicians often disagree about treatment goals (Gibbons, Bedard, & Mack, 2005;Rosenheck & Lam, 1997) and because case management involves social control functions in addition to therapeutic and supportive ones (Kanter, 1988;Pescosolido, Wright, & Sullivan, 1995;Thornicroft, 2000). Several studies, for example, show that case managers regulate treatment adherence through the use of social influence or limit-setting strategies (Angell, 2006;Angell, Mahoney, & Martinez, 2006;Neale & Rosenheck, 2000), particularly in situations in which they are enforcing a court mandate for involuntary treatment (Draine & Solomon, 2001;Scheid-Cook, 1993). Unlike psychotherapists, case managers may perceive that the mental health system assigns them full responsibility for the safety and wellbeing of their clients, which translates into pressure to ensure that clients follow treatment recommendations Scheid, 2004).…”