Measuring satisfaction levels of food and beverage establishments, second and third category accommodations

Abstract

This document encompasses multiple aspects aligned with the analysis of the level of user satisfaction in establishments dedicated to catering, accommodation and tourist attractions. In the present document, various methods effectively employed are presented, which allow obtaining accurate results and, from which, it is possible to clearly observe the panorama and steps to follow for a correct execution of activities that guarantee a good customer experience, regardless of the tourist branch in which they operate. It is important to point out that the results obtained in the multiple investigations that served as a reference axis were carried out in a period prior to the current sanitary emergency caused by the Coronavirus. However, the models used and their instruments are still valid in terms of usefulness and effectiveness, so that, once the activities are developed without restrictions at a global level, they can be adopted in their entirety for their subsequent implementation