Measuring Performance: Case of Lithuanian Municipalities

Abstract

Public sector plays a significant role in the economy as well as in the market. Effectiveness and efficiency of management of public servants require clear principles, results based approach and control system. Performance measurement concept leads to transparent, results based management. It has been widely applied in private companies for decades and could be a solution for public sector as well. However, the implementation of the principles of performance measurement for public sector has its peculiarities and limitations. This study aims to define the main obstacles of effective performance measurement applicability in municipalities considering the institutional framework and regulation as the significant factors which shape the contexts and the content of performance measurement. Theoretical findings let us claim that the key success factors of performance measurement in the municipalities are political will and support, methodological assistance and expertise, clear performance measurement application strategy, high control of selectable parameters and equivalent allocation of funding. Results of qualitative research lead to the conclusion that issues related to clear understanding about what performance measurement and its purpose is, what benefits it can provide to municipal activities as well as the motivation and interest from different municipality's administrative units are significant as well. Scientific literature analysis, logical analysis and case study methods were applied.

Spatial Aspect in Bank Branch Performance Management

“…Although some discourse may be held that in many an instance these selections are careless, the fact remains that any performance assessment should be tailored to the needs of each particular case as is done now. This is also stressed by Gimzauskiene & Kloviene (2011) who seek to establish an institutional theory of performance measurement or by Gimzauskiene et al (2016) whowhilst focusing on municipalitiesemphasize that any performance assessment should be tailored to peculiarities and inclusive of all possible limitations of the situation in hand.…”