Measuring Perceived Service Quality and Its Impact on Golf Courses Performance According to Types of Facilities and User Profile

Serrano-Gómez, Virginia; García-García, Oscar; Pinasa, Vicente Gambau i; Liporace, Mercedes Fernández; Mendo, Antonio Hernández; Boubeta, Antonio Rial

doi:10.3390/su12145746

Cited by 6 publications

(3 citation statements)

References 30 publications

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“…The procedure chosen for data gathering in every case was a personal and structured interview through a questionnaire that included the validated QGolf scale [34] based on a 5-point Likert-type response format (1)(2)(3)(4)(5). Each interview took place in the facilities of the participant clubs, with the authorization of the managers.…”

Section: Methodsmentioning

confidence: 99%

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Using Importance–Performance Analysis (IPA) to Improve Golf Club Management: The Gap between Users and Managers’ Perceptions

2023

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This work is carried out in order to provide new evidence on the usefulness of the Importance–Performance Analysis (IPA) in the management of golf courses, identifying the main strengths, weaknesses, and discrepancies between managers and users. This information will make it possible to identify potentially mistaken beliefs of managers regarding the service and to design improvement strategies based on the results. The participants were 11 managers, with an average age of 35.4 years (σ 6.5), of whom 72.7% were men and 27.3% were women, and 891 users, with an average age of 47.5 years (σ 12.3), of whom 81.7% were men and 18.3% were women. The instrument used was the Q-Golf scale, and among others, it was applied to the IPA. The results obtained show how the perception of managers regarding the service is worse than that of users. Additionally, the global assessment of the users is higher than the average assessment of each of the items of the club. This positive halo effect, which is not found in the case of managers, is very interesting from the point of view of the loyalty of golf users.

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Section: Methodsmentioning

confidence: 99%

“…The instrument for collecting the information was a questionnaire with the QGolf scale of perceived quality for golf clubs by Serrano-Gómez et al [34]. It is made up of 15 items and 3 dimensions obtained from a Confirmatory Factor Analysis.…”

Section: Methodsmentioning

confidence: 99%

Using Importance–Performance Analysis (IPA) to Improve Golf Club Management: The Gap between Users and Managers’ Perceptions

2023

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“…To further clarify the improvement direction of the healthy and coordinated development of county-level ecosystems, we used the obstacle degree model to diagnose the obstacles to the healthy development of county-level unit ecosystems. The model structure is as follows [45,46]:…”

Section: Diagnostic Models Of Obstacle Factorsmentioning

confidence: 99%

County Ecosystem Health Assessment Based on the VORS Model: A Case Study of 183 Counties in Sichuan Province, China

Huang

et al. 2022

Sustainability

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The scientific assessment of the health level of county ecosystems is the basis for formulating county-based sustainable development strategies. In this paper, we take the county areas of Sichuan Province as the evaluation objects and combine the SDGs (the Sustainable Development Goals) to establish a county ecosystem health evaluation index system based on the VORS (Vigor–Organization–Resilience–Service) model. On this basis, we used the entropy weight method, the Moran index method, and the obstacle degree model to analyze the ecosystem health level, spatial distribution characteristics, and obstacles of 183 counties in Sichuan Province. The main results were as follows: (1) A total of 80.87% of the counties in Sichuan Province were at sub-healthy and healthy levels, concentrated in the southeastern part of Sichuan, and 19.13% of the counties were at an unhealthy level, mainly in the Aba, Ganzi, and Liangshan areas. (2) The health levels of county ecosystems in Sichuan Province had high spatial autocorrelation characteristics. The H–H (High–High) agglomeration area and the L–L (Low–Low) agglomeration area had significant agglomeration characteristics, which were distributed in the Cheng-Mian area and the northwestern Sichuan area, respectively. (3) The key indicators restricting the healthy development of urban ecosystems in Sichuan counties are economic vitality, economic resilience, and quality of life, all of which belong to the economic subsystems, with obstacles reaching 17.25%, 16.68%, and 13.52%, respectively. This study can provide theoretical and methodological support for research into ecosystem health evaluations at the county level, and provide a decision-making basis for promoting the health of county ecosystems and coordinating regional development in Sichuan Province.

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Understanding golf satisfaction: an expanded role of hospitality attributes

Brey

Meitner

2022

Managing Sport and Leisure

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Measuring Perceived Service Quality and Its Impact on Golf Courses Performance According to Types of Facilities and User Profile

Cited by 6 publications

References 30 publications

Using Importance–Performance Analysis (IPA) to Improve Golf Club Management: The Gap between Users and Managers’ Perceptions

Using Importance–Performance Analysis (IPA) to Improve Golf Club Management: The Gap between Users and Managers’ Perceptions

County Ecosystem Health Assessment Based on the VORS Model: A Case Study of 183 Counties in Sichuan Province, China

Understanding golf satisfaction: an expanded role of hospitality attributes

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