Measuring patrons' technology habits: an evidence-based approach to tailoring library services

Jin, Wu; Chatfield, Amy; Hughes, Annie; Kysh, Lynn; Rosenbloom, Megan

doi:10.3163/1536-5050.102.2.014

Cited by 16 publications

(14 citation statements)

References 21 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Wu et al [ 11 ] noted that students in medical programs possess a wide array of devices; thus, it is critical to continually monitor this information each year to better forecast future needs in related areas, such as libraries. Understanding students' attitudes, preferences, and the types of devices they use can help library staff remain flexible and ensure that timely resources are available for students.…”

Section: Discussionmentioning

confidence: 99%

Students' Perceptions of and Experiences With Educational Technology: A Survey

Royal

Hedgpeth²,

McWhorter³

2016

JMIR Medical Education

View full text Add to dashboard Cite

BackgroundIt is generally assumed that incoming students in medical education programs will be better equipped for the “digital age” given their younger age and an educational upbringing in which technology was seemingly omnipresent. In particular, many assume that today's medical students are more likely to hold positive attitudes and increased comfortability with technology and possess greater information technology (IT) skills.ObjectiveThe purpose of this study was to compare responses of incoming veterinary medical students to a series of IT-related questions contained in a common questionnaire over the course of a 10-year period (2005-2015) to discern whether students’ attitudes have improved and uses and comfortability with technology have increased as anticipated.MethodsA survey measuring attitudes and preferences, computing experience, and technology ownership was administered each year for the past 10 years to incoming veterinary medical students at a large veterinary school in the United States. Students' responses to survey items were compared at 3 data points (2005, 2010, and 2015).ResultsToday's incoming veterinary medical students tend to indicate the same desire to improve skills using spreadsheets and web page design as incoming students from 10 years ago. It seems that despite technological advances and increased exposure to such applications and skills, there remains a challenge for students to “keep up” with the ever evolving technology. Moreover, although students continue to report they are very comfortable with using a computer (and related devices), many use their computers as typewriters or word processors, as opposed to a means for performing more advanced computing functions.ConclusionsIn general, today's medical students are not expert computer users as many assume. Despite an upbringing in a digitized world, many students still lack many basic computing skills.

show abstract

Section: Discussionmentioning

confidence: 99%

Students' Perceptions of and Experiences With Educational Technology: A Survey

Royal

Hedgpeth²,

McWhorter³

2016

JMIR Medical Education

View full text Add to dashboard Cite

show abstract

“…Social media, while an easy method to promote services and resources to a large audience, is problematic in terms of reaching an academic medical library's target audience. Not only does hospital IT frequently block access to social media sites for privacy and security reasons [11], students and staff are viewed as unlikely to follow the library on social media [13]. One respondent indicated that they felt resources were best reallocated elsewhere.…”

Section: Discussionmentioning

confidence: 99%

Apps and Mobile Support Services in Canadian Academic Medical Libraries

Grynoch

2016

J Can Health Libr Assoc

View full text Add to dashboard Cite

Objective: To examine how Canadian academic medical libraries are supporting mobile apps, what apps are currently being provided by these libraries, and what types of promotion are being used. Methods: A survey of the library websites for the 17 medical schools in Canada was completed. For each library website surveyed, the medical apps listed on the website, any services mentioned through this medium, and any type of app promotion events were noted. When Facebook and Twitter accounts were evident, the tweets were searched and Facebook posts were scanned for mention of medical apps or mobile services/events within the past two years. Results: All 17 academic medical libraries had lists of mobile medical apps with a large range in the number of medical relevant apps (average 0 31, median 0 23). A total of 275 different apps were noted and the apps covered a wide range of subjects. Five of the 14 Facebook accounts scanned had posts about medical apps in the past two years, whereas 11 of the 15 Twitter accounts had tweets about medical apps. Social media was only one of the many promotional methods noted. Outside of the app lists and mobile resources guides, Canadian academic medical libraries are providing workshops, presentations, and drop-in sessions for mobile medical apps. Conclusion: While librarians cannot simply compare mobile services and resources between academic medical libraries without factoring in a number of other circumstances, librarians can learn from mobile resources strategies employed at other libraries, such as using research guides to increase medical app literacy.

show abstract

“…These labs may be run by the library, by campus IT, by university departments, or through partnerships between these entities. University technology services are often promoted on the web 1 , and some universities have applied assessment strategies such as pilot projects (Ray and Cook 2017) and surveys (Wu et al 2014). Design tools such as service blueprinting can be applied to further enhance assessment and innovation of technology services in libraries.…”

Section: Library Technology Servicesmentioning

confidence: 99%

Assessing and Improving Library Technology with Service Blueprinting

Young

Mannheimer

Rossmann

et al. 2018

JeSLIB

View full text Add to dashboard Cite

Objective: The objective of this article is to illustrate the application of service blueprinting-a design tool that comes from the service design tradition-for assessing and improving library technology services. Setting:A mid-sized library at a public university in the western United States.Methods: A service blueprint was co-created by library and IT staff in a design workshop in order to map the operational flow of a data visualization display wall. Results:Guided by the service blueprint, the project team identified points of improvement for the service of the data visualization display wall, and developed recommendations to aid further applications of service blueprinting.Conclusions: Ultimately, service blueprinting was found to be a useful tool that can be applied to assess and improve library technology services.

show abstract

Measuring patrons' technology habits: an evidence-based approach to tailoring library services

Cited by 16 publications

References 21 publications

Students' Perceptions of and Experiences With Educational Technology: A Survey

Students' Perceptions of and Experiences With Educational Technology: A Survey

Apps and Mobile Support Services in Canadian Academic Medical Libraries

Assessing and Improving Library Technology with Service Blueprinting

Contact Info

Product

Resources

About