Measuring patientsʼ perceptions of care quality

Ervin, Naomi E.; Walcott-McQuigg, Jacqueline; Chen, Shu-Pi C.; Upshaw, Harry S.

doi:10.1097/00001786-199207000-00006

Cited by 17 publications

(16 citation statements)

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“…The score is determined by measuring the subject' s mark for each VAS from 0 to 100 millimeters, adding the five scores, and dividing by five to determine one score. The measure is based on current empirical evidence that suggests that patients' active participation in framing their treatment plans will increase their perceptions of power and control, enhance their satisfaction with their care, and facilitate greater compliance (Ervin et al 1992).…”

Section: Measuring Decisional Controlmentioning

confidence: 99%

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The Concept of Decisional Control: Building the Base for Evidence‐Based Nursing Practice

Ervin

Pierangeli

2005

Worldviews Ev Based Nurs

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Future research needs to focus on the identification of the differences in decisional control by country, in differing cultural and ethnic groups within countries, and in various geographical areas of countries. The relationship of patient characteristics (e.g., age, gender, education, and income) to decisional control preferences is not clearly identified. A large gap in the research relates to how nurses can facilitate preferred decisional control to improve patient outcomes through evidence-based nursing practice.

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Section: Measuring Decisional Controlmentioning

confidence: 99%

“…The Patient Perceived Decisional Control tool involves measuring the amount of control the individual perceives in a particular situation of care (Ervin et al 1992). The Control Preference Scale aims at identifying the amount of control the person wants in medical treatment (Degner et al 1997b).…”

Section: Measuring Decisional Controlmentioning

confidence: 99%

The Concept of Decisional Control: Building the Base for Evidence‐Based Nursing Practice

Ervin

Pierangeli

2005

Worldviews Ev Based Nurs

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“…The researcher fed back any care issues highlighted to the research team by carers after permission was gained . Ervin et al, 1992) were completed by carers. by all stakeholders except clients.…”

Section: Stakeholder Inter Viewsmentioning

confidence: 99%

“…by all stakeholders except clients. An Involvement with Care Questionnaire (adapted from Ervin et al, 1992) and a Burden Questionnaire (Hodgson et al, 1998) were completed by carer stakeholders. Dementia care 5 episodes of mapping resulted in 10 To evaluate clients' well-being in relation to the mapping, 7th edition hours, 55 minutes mapping data care they received.…”

Section: Stakeholder Inter Viewsmentioning

confidence: 99%

A multi-method evaluation of an independent dementia care service and its approach

Pritchard

Dewing

2001

Aging & Mental Health

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Changes to approaches in dementia care and subsequent services over the last decade have meant that quality of care for people with dementia and their carers has undoubtedly improved. However, few in-depth dementia service evaluation studies are documented. Those that are tend to focus on traditional evaluation measures such as length of stay or functional improvement, or they concentrate on the perspectives of carers. This study used multiple methods within Fourth Generation Methodology to evaluate (SPECAL) Specialized Early Care of Alzheimer's, a dementia care service and approach. The findings demonstrated that, within its approach, there was high quality of care offered by SPECAL to people with dementia and their carers. The evaluation also highlighted some of the difficulties facing SPECAL in its relationships with existing professional providers of mental health care for older people that have implications for other service providers. Recommendations from the evaluation were adopted as an agenda for future developmental work. This study has provoked broader questions for multi-disciplinary and multi-agency teams about quality of services for older people with dementia, and about relationships between the voluntary and statutory sectors.

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“…&dquo;Quality is defined through customer expectations and evaluated through explicit measures of customer satisfaction&dquo; (p. 57) (14). In fact, much recent research not only defines quality in terms of patient satisfaction, but attempts to measure it through the administration of patient surveys (15)(16)(17)(18)(19)(20).…”

Section: Quality Management In Health Care-defining the Problemmentioning

confidence: 99%

Strategic Service Quality Management for Health Care

Anderson

Zwelling

1996

Am J Med Qual

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Quality management has become one of the most important and most debated topics within the service sector. This is especially true for health care, as the controversy rages on how the existing American system should be restructured. Health care reform aimed at reducing costs and ensuring access to all Americans cannot be allowed to jeopardize the quality of care. As such, total quality management (TQM) has become a vital ingredient to strategic planning within the health care domain. At the heart of any such quality improvement effort is the issue of measurement. TQM cannot be effectively utilized as a competitive weapon unless quality can be accurately defined, measured, evaluated, and monitored over time. Through such analysis a hospital can elect how to expend its limited resources toward those quality improvement projects which will impact customer perceptions of service quality the most. Thus, the purpose of this report is to establish a framework by which to approach the issue of quality measurement, delineate the various components of quality that exist in health care, and explore how these elements affect one another. We propose that the issue of quality measurement in health care be approached as an integration of service quality attributes common to other service organizations and technical quality attributes unique to health care. We hope that this research will serve as a first step toward the synthesis of the various quality attributes inherent in the health care domain and encourage other researchers to address the interactions of the various quality attributes.

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Measuring patientsʼ perceptions of care quality

Cited by 17 publications

References 0 publications

The Concept of Decisional Control: Building the Base for Evidence‐Based Nursing Practice

The Concept of Decisional Control: Building the Base for Evidence‐Based Nursing Practice

A multi-method evaluation of an independent dementia care service and its approach

Strategic Service Quality Management for Health Care

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