2019
DOI: 10.1016/j.rec.2018.06.008
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Measuring Patient Satisfaction in a Cardiology Service Using Associative Maps. A New Method

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“…18 From non-urological literature, Consuegra-Sanchez et al proposed "associative mapping" in which an aggregate map composed of individual responses to an open-ended survey was used to better illustrate larger themes that contributed to patient satisfaction in cardiology patients. 19 In our study, we focused on patient experiences during the pre and perioperative period with less emphasis on long-term QOL measures. We employed a single generic question to provide a very basic assessment of overall patient satisfaction.…”
Section: Discussionmentioning
confidence: 99%
“…18 From non-urological literature, Consuegra-Sanchez et al proposed "associative mapping" in which an aggregate map composed of individual responses to an open-ended survey was used to better illustrate larger themes that contributed to patient satisfaction in cardiology patients. 19 In our study, we focused on patient experiences during the pre and perioperative period with less emphasis on long-term QOL measures. We employed a single generic question to provide a very basic assessment of overall patient satisfaction.…”
Section: Discussionmentioning
confidence: 99%