Measuring organizational effectiveness in information and communication technology companies using item response theory

Abstract

The aim of this paper is to measure the effectiveness of the organizations Information and Communication Technology (ICT) from the point of view of the manager, using Item Response Theory (IRT). There is a need to verify the effectiveness of these organizations which are normally associated to complex, dynamic, and competitive environments. In academic literature, there is disagreement surrounding the concept of organizational effectiveness and its measurement. A construct was elaborated based on dimensions of effectiveness towards the construction of the items of the questionnaire which submitted to specialists for evaluation. It demonstrated itself to be viable in measuring organizational effectiveness of ICT companies under the point of view of a manager through using Two-Parameter Logistic Model (2PLM) of the IRT. This modeling permits us to evaluate the quality and property of each item placed within a single scale: items and respondents, which is not possible when using other similar tools.

The Development and Validation of the Organizational Effectiveness Scale Using Confirmatory Factor Analysis

“…The present study follows the former scale development studies (Churchill, 1979; Gerbing & Anderson, 1988; Hinkin, Tracey, & Enz, 1997) and the current scale development studies on OE (like Eydii, 2013; Trierweiller et al, 2012). Development of a scale of OE was instigated by reviewing the existing literature on OE and thereby establishing the component factors influencing the construct.…”

“…However, the prime deterrent of the measure was that the number of the factors considered for the study were less. Trierweiller et al (2012) has evaluated OE with the help of the item response theory. A single scale was developed on which managers used to interpret the values.…”

“… Source: The authors. Notes: P1, Akintaro (2016): P2, Dauda (2015): P3, Shanaei and Tahsildari (2015): P4, Neupane (2014): P5, Tinuke (2014): P6, Wadongo (2014): P7, Ashraf and Khan (2013): P8, Eydii (2013): P9, Trierweiller et al (2012): P10, Malik et al (2011); P11, Zheng, Yang, and McLean (2010): P12: Kontoghiorghes and Frangou (2009): P13, U. Dhar and Dhar (2009): P14, Vinitwatanakhun (2002): P15, Fichman (2001): P16, Pounder (1999): P17, Kleeman and Richardson (1985): P18, Antia and Cuthbert (1976): P19, Connolly et al (1980). …”

Measuring the effectiveness of digital nursing technologies: development of a comprehensive digital nursing technology outcome framework based on a scoping review

“…[18,[31][32][33][34][35][36][37][38]), while the organisation-related outcome areas emanate from the literature review (e.g. [17,18,[39][40][41][42][43][44][45]), supplemented by expert opinions. All information is included in the final definitions for each outcome area documented in the Additional files 1, 2, 3, 4.…”

Fatores Relacionados Com a Maturidade Do Sistema De Gestão Ambiental De Empresas Industriais Brasileiras

“…"Maturity" primarily refers to mastering managerial processes over time (effectiveness), performance, and efficient resource management (Trierweiller et al, 2012). Maturity models predict structures for systematic and continuous evaluation, allowing companies to compare their processes with the best practices, including those of its competitors, i.e., the greater the maturity of its management systems, the better a company's performance.…”