Measuring ombudsman performance: evidence from Brazilian ombudsman offices in public higher education institutions

Silva, Josiane De Fatima Rosa Da; Mendes, Glauco Henrique de Sousa; Silva, Jorge Henrique de Oliveira; Ganga, Gilberto Miller Devós; Martins, Manoel Fernandes; Mergulh�ã, Ricardo Coser; o, N.A.

doi:10.1504/ijbpm.2020.110827

IJBPM

2020

DOI: 10.1504/ijbpm.2020.110827

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Measuring ombudsman performance: evidence from Brazilian ombudsman offices in public higher education institutions

Josiane De Fatima Rosa Da Silva

Glauco Henrique de Sousa Mendes

Jorge Henrique de Oliveira Silva

et al.

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Measuring ombudsman performance: evidence from Brazilian ombudsman offices in public higher education institutions

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