Measuring inter-organizational trust—a critical review of the empirical research in 1990–2003

Seppänen, Risto; Blomqvist, Kirsimarja; Sundqvist, Sanna

doi:10.1016/j.indmarman.2005.09.003

Cited by 399 publications

(360 citation statements)

References 65 publications

(109 reference statements)

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“…Trust is one of the pivotal characteristics of a business relationship (Anderson & Narus, 1990;Morgan & Hunt, 1994;Seppänen et al, 2007). It refers to the willingness of the firm to rely on its partner in whom it has confidence (De Ruyter et al, 2001).…”

Section: Relationship Qualitymentioning

confidence: 99%

Do supplier perceptions of buyer fairness lead to supplier sales growth?

Zaefarian

Najafi-Tavani

Henneberg

et al. 2016

Industrial Marketing Management

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Section: Relationship Qualitymentioning

confidence: 99%

Do supplier perceptions of buyer fairness lead to supplier sales growth?

Zaefarian

Najafi-Tavani

Henneberg

et al. 2016

Industrial Marketing Management

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“…Most studies regard trust as a multi-dimensional construct, given that no single dimension properly describes the whole phenomenon (Seppänen et al, 2007). Trust within organizations--or organizational trust--, which embraces two closely related types of trust: people's trust in the organization, and interpersonal trust.…”

Section: Interpersonal Organizational Trustmentioning

confidence: 99%

Interpersonal trust, stress and satisfaction at work: an empirical study

2014

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STRUCTURED ABSTRACTPurpose. Due to the divergent conclusions about the effects of interpersonal trust on job satisfaction, the study aims to look more deeply into this relationship by introducing job stress as a mediator variable. Findings. Our findings show that interpersonal trust has a positive effect on job satisfaction, and that job stress partially mediates this relationship. Furthermore, interpersonal trust is negatively related to job stress, which in turn is negatively related to job satisfaction.Research limitations/implications. Despite the pertinence and size of the database used in the study, it is very heterogeneous. Future research might delimit the database by organization size or sector. Qualitative studies may also improve our understanding of the relationships studied and enable other concepts to be included. 2Practical implications. Cultivating a climate of trust may provide organizations with a strategy to improve levels of mental well-being and satisfaction among their employees.Originality/value. This research explains why interpersonal trust has a positive effect on job satisfaction. Our conceptualization of trust implies risk assumption and low risk perception; low perception of risk is presumed to reduce job stress, and in turn, increase job satisfaction. We also put forward reasons for why 'excessive' interpersonal trust has been related to negative effects on job satisfaction. 'Excessive' trust might infer high risk perception, which might increase job stress, and in turn decrease job satisfaction.

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“…When such arrangements cross international borders, this interdependency becomes significantly more complex than in a domestic setting. However, a surprisingly small proportion of buyer-supplier research has focussed specifically on programmes that have an international dimension (Seppanen, Blomqvist, & Sundqvist, 2007). A further deficiency in this literature is the lack of investigations examining interplay in developed -emerging country dyads and networks.…”

Section: Introductionmentioning

confidence: 99%

An investigation of the cross-border supplier development process: Problems and implications in an emerging economy

Khan

Nicholson

2014

International Business Review

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An investigation of the cross-border supplier development process:problems and implications in an emerging economy. AbstractThis paper is concerned with supplier development in an emerging market context. The context of the study is the interaction between Pakistani suppliers and Japanese automotive manufacturers in equity joint ventures operating in Pakistan. Using a novel approach drawing data from buyer 'and' supplier, the paper presents a three stage (evaluation, exploration and interactive) teleological process theory that highlights the key relational, knowledge transfer and operational factors that signify each stage. Key conclusions are drawn as to the importance of relational ties, the early importance of absorptive capacity. Notions of stasis implied by predominantly crosssectional research into supplier development are challenged and the findings reveal many factors demonstrate temporal dynamics. The paper also highlights CSR dilemmas for developing country investors establishing supplier development programmes in developing economies.

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Measuring inter-organizational trust—a critical review of the empirical research in 1990–2003

Cited by 399 publications

References 65 publications

Do supplier perceptions of buyer fairness lead to supplier sales growth?

Do supplier perceptions of buyer fairness lead to supplier sales growth?

Interpersonal trust, stress and satisfaction at work: an empirical study

An investigation of the cross-border supplier development process: Problems and implications in an emerging economy

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