Measuring, evaluating and improving hospital quality parameters/dimensions – an integrated healthcare quality approach

Zineldin, Mosad; Akdağ, Hatice Camgöz; Vasicheva, Valiantsina

doi:10.1108/09526861111174215

Cited by 36 publications

(21 citation statements)

References 8 publications

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“…A research conducted by Dingley et al (2008), found that 40 percent of the communication time between nurses and physicians was problematic time. Many studies reveals that life-long learning, training, good work environment at hospitals, nurse involvement in decision making and positive doctor-nurse relations are positively correlated with improved patient outcomes, patient trust and satisfaction (Aiken et al, 2012;Zineldin, 2006;Zineldin et al, 2011).…”

Section: Introductionmentioning

confidence: 99%

“…The 5Q items covers human and non-human items such as doctors and nurses professional treatment, sense of well-being at the wards, physical appearance, the relationship of health services to a specific patient complaint or diagnosis, admission and waiting times, personal behavior, communication, trust and other safety measures. Zineldin et al (2011) found that sense of well-being and sense of security from physical harm in hospital, nurses' responsiveness patient needs, doctors skills and the explanation about patient treatment 83 Physiciansnurses performance are some most important factor of patients perception of quality, safety and satisfaction for the Turkish and Kazakhstan patients.…”

Section: Introductionmentioning

confidence: 99%

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Determinants of patient safety, satisfaction and trust

Zineldin

2015

Clinical Governance: An International Journal

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Purpose -The purpose of this paper is to assess and examine the impact of physicians-nurses performance on patient perceptions on safety, trust and satisfaction. Design/methodology/approach -A cross-sectional study of 170 inpatients at 78 Chinese hospitals has been conducted. A structured questionnaire covering multiple constructs was used to collect the data. Methodology is described and results are discussed. Findings -Multivariate regression results show that despite the variations in education and training of physicians and nurses, trust is statistically significant in the models with doctors performance and nurses performance as dependent variables. One surprise result is that patient safety is not statistically significant in the regression model with NP as dependent variable. Practical implications -Doctor and nurses as well as other staff at any healthcare setting or ward should provide patients with high-quality and safe healthcare. Competences and performance of physicians and nurses are the primary source of patient safety. Social implications -The patient correlate their patients safety with doctors but not with nurses. On the other hand, they relate their satisfaction more to nurses performance than doctors performance.

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Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Determinants of patient safety, satisfaction and trust

Zineldin

2015

Clinical Governance: An International Journal

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“…Patient safety and patient satisfaction respond equally to increased activity and nursing performance. Zineldin et al (2011). Therefore in this study, the fifth hypothesis is: H5: Patient safety has a positive effect on patient satisfaction…”

Section: Patient Safetymentioning

confidence: 89%

Patients' Perceptions in Inpatient Service Quality and its Effect on Patient Loyalty with Patient Satisfaction as Mediation Variable

Amin

Untoro

2019

SMBR

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<p>This study aims to empirically test the patient's perception of the quality of inpatient services, and its effects on the loyalty of the patient, with patient satisfaction as a mediation variable. Data collection was performed by using five points Likert scales with judgment sampling approach. The study involved 160 patients of the dr. Prijonegoro Hospital, Sragen. Descriptive analysis was conducted followed by measurement analyses to ensure the validity and reliability. This research found that inpatient service quality has a significant positive effect on patients' satisfaction, patient satisfaction positively affect patients' loyalty, and patients' satisfaction partially mediated the effect of inpatient service quality on patient loyalty. Therefore, by improving the quality of services, it is expected that the patients were satisfied and then loyal after satisfied with inpatient service quality in the hospital.</p>

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“…Overall, patient satisfaction is affected by the quality of the service delivered, the underlying systems and processes, infrastructure, interaction with staff and the general atmosphere. [2021] For clinical services, one of the major barriers for the uptake of eye care services is the “fear of surgery,” which is tied to the clinical outcome of cataract surgery. [2223] Therefore, clinical outcomes are regularly monitored.…”

Section: Key Factors For the Success Of The Modelmentioning

confidence: 99%

Integrated model of primary and secondary eye care for underserved rural areas: The L V Prasad Eye Institute experience

Rao

Khanna

Athota

et al. 2012

Indian J Ophthalmol

181

130

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Blindness is a major global public health problem and recent estimates from World Health Organization (WHO) showed that in India there were 62 million visually impaired, of whom 8 million are blind. The Andhra Pradesh Eye Disease Study (APEDS) provided a comprehensive estimate for prevalence and causes of blindness for the state of Andhra Pradesh (AP). It also highlighted that uptake of services was also an issue, predominantly among lower socio-economic groups, women, and rural populations. On the basis of this analysis, L V Prasad Eye Institute (LVPEI) developed a pyramidal model of eye care delivery. This article describes the LVPEI eye care delivery model. The article discusses infrastructure development, human resource development, and service delivery (including prevention and promotion) in the context of primary and secondary care service delivery in rural areas. The article also alludes to opportunities for research at these levels of service delivery and the amenability of the evidence generated at these levels of the LVPEI eye health pyramid for advocacy and policy planning. In addition, management issues related to the sustainability of service delivery in rural areas are discussed. The article highlights the key factors required for the success of the LVPEI rural service delivery model and discusses challenges that need to be overcome to replicate the model. The article concludes by noting the potential to convert these challenges into opportunities by integrating certain aspects of the existing healthcare system into the model. Examples include screening of diabetes and diabetic retinopathy in order to promote higher community participation. The results of such integration can serve as evidence for advocacy and policy.

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Measuring, evaluating and improving hospital quality parameters/dimensions – an integrated healthcare quality approach

Cited by 36 publications

References 8 publications

Determinants of patient safety, satisfaction and trust

Determinants of patient safety, satisfaction and trust

Patients' Perceptions in Inpatient Service Quality and its Effect on Patient Loyalty with Patient Satisfaction as Mediation Variable

Integrated model of primary and secondary eye care for underserved rural areas: The L V Prasad Eye Institute experience

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