Measuring enterprise IT capability: A total IT capability perspective

Yoon, Chui Young

doi:10.1016/j.knosys.2010.07.011

Cited by 27 publications

(27 citation statements)

References 26 publications

(58 reference statements)

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“…This definition conformed to Bharadwaj et al (1999) and Jiao et al (2008). Furthermore, Yoon (2011) and Bharadwaj et al (1999) formulated this definition more precisely by stating ITC to be the ability to organise in support of organised activities and workflow through the disposition of IT resources and integration of other relevant resources. Here, Lee et al (1995) particularly agreed that ITC is a kind of organisational ability to unite relevant resources.…”

Section: Literature Reviewmentioning

confidence: 95%

“…The objective of this research was an attempt to analyse previous research studies that dealt mainly with IT capabilities enabled e-banking in developed countries, and in developing countries in particular. Yoon (2011) defined IT capabilities as the ability to integrate with other resources within the organisation through the use and employment of IT resources. This definition conformed to Bharadwaj et al (1999) and Jiao et al (2008).…”

Section: Literature Reviewmentioning

confidence: 99%

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Information Technology Capabilities in Enabling Electronic Banking: Case Study of a Bank in a Developing Country

Khalifa¹

2013

JEBS

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This exploratory study is aimed at identifying and exploring the key components of Information Technology (IT) capabilities that enable e-banking. It attempts to generate a framework that illustrates the variables, which led to a specific performance. The performance (independent variable) was linked with three dependent variables: Information security (ISec), regularity, and reliability. The study focused on the ISec factor and its effect on e-banking. This factor was analysed through the confidentiality, integrity, and availability (CIA) elements.The study presents the case study of a Libyan bank and the challenges from the ISec perspective. It explains how the bank attempted to improve the legacy bank system in terms of raising the level of CIA elements. The study collected 30 participants' opinions via an online survey. The responses were analysed statistically using SPSS software to identify the most important elements for ISec, to raise the level of e-banking services and also to identify whether these three elements were equally significant or different. Likert scale was used to rate the questionnaire responses.Integration was found to be one of the most vital elements, and should be given high priority in any bank operating in developing countries followed by the confidentiality and integrity elements. To ensure the technical success of e-banking services, banks in developing countries should provide awareness and training programmes to increase the level of security. Moreover, the banks need to establish reliable polices that can control staff behaviour and minimise the level of risk in e-banking services.

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Section: Literature Reviewmentioning

confidence: 95%

Section: Literature Reviewmentioning

confidence: 99%

Information Technology Capabilities in Enabling Electronic Banking: Case Study of a Bank in a Developing Country

Khalifa¹

2013

JEBS

View full text Add to dashboard Cite

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“…All items, except for organization performance, were measured using 5-point Likert scales on a range from (1) strongly disagree to (5) strongly agree. These items were selected for the study as they have been widely used in other studies and, therefore, would be more reliable and valid (Roberts & Grover, 2012;Wade & Hulland, 2004;Wang & Feng, 2012;Yoon, 2011).…”

Section: Measurement Scales and Validation Of Research Instrumentmentioning

confidence: 99%

“…There are studies that identified the antecedents (Huang, Li, & Chen, 2009;Yoon, 2011) and consequences (Doherty & Terry, 2009;Duhan, 2007) of IS capabilities. For example, Yoon (2011) presented a 17-item scale that can measure an organization's IS capabilities.…”

Section: Introductionmentioning

confidence: 99%

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Organization’s Performance, Customer Value and the Functional Capabilities of Information Systems

Sulaiman

Salleh

Bahri

et al. 2015

Information Systems Management

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This study investigates how the functional capabilities of information systems, such as workforce management, innovation, and monitoring, affect the creation of customer value that leads to organizational performance. A cross-sectional field study (i.e., survey questionnaire) was conducted with 104 small-and medium-sized enterprises in the service industry in Malaysia. Results from the study suggest that information systems functional capabilities do influence the creation of customer value and ultimately organizational performance.

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Linking routines to the evolution of IT capability on agent-based modeling and simulation: a dynamic perspective

Bai

Yoo

Deng

et al. 2015

Comput Math Organ Theory

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Measuring enterprise IT capability: A total IT capability perspective

Cited by 27 publications

References 26 publications

Information Technology Capabilities in Enabling Electronic Banking: Case Study of a Bank in a Developing Country

Information Technology Capabilities in Enabling Electronic Banking: Case Study of a Bank in a Developing Country

Organization’s Performance, Customer Value and the Functional Capabilities of Information Systems

Linking routines to the evolution of IT capability on agent-based modeling and simulation: a dynamic perspective

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