Measuring EFL Learners’ Satisfaction with Online Foreign Language Courses: An Empirical Study

Abstract

This research aimed at measuring EFL learners' satisfaction with online foreign language courses during the global crisis of COVID-19. Five hundred and sixty-two university students participated in the experiment. They were students enrolled in the departments of English in three faculties affiliated with Kafr El-Sheikh University; namely: the Faculty of Education, the Faculty of Arts and the Faculty of Alsun. Satisfaction was studied on five dimensions: learner-content, learner-instructor, learner-technology, methods of delivery and general satisfaction. A scale, based on the survey tools developed by both Strachota (2006) and Bozavli (2021), was modified by the current researchers to achieve the research aim.Descriptive statistical techniques such as the mean, the standard deviation and the percentage were employed. Furthermore, the t-Test, the sample direction and the item rank for each scale item were calculated and analyzed. Findings revealed that EFL learners were satisfied with online foreign language courses on all dimensions. Minor undecidedness was detected about certain aspects of such courses.