Measuring Clients' Satisfaction With Self-Help Agencies

Designing a Study to Examine Peer-Operated Self-Help Centers

“…Sample structure was sought via rotation with Varimax and Kaiser normalization procedures, and the communality estimate used was a multiple R 2 . SHASS exhibited discriminant validity with measures of satisfaction with quality of life (Segal et al, 2000).…”

“…The Self-Help Center Survey packet included four measures: (1) the Self-Help Agency Satisfaction Scale (SHASS) (Segal, Redman, & Silverman, 2000), (2) the Making Decisions Empowerment Scale (MDES) (Rogers et al, 1997), (3) the Self-Help Center Member Survey, and (4) the Group Environment Scale (GES) (Moos, 1994(Moos, , 2002. At the end of the survey, three open-ended questions were included to gather qualitative data regarding participants' experiences.…”

“…Satisfaction is operationally defined in this study as the score obtained on the SHASS (Segal, Redman, & Silverman, 2000).…”

“…The SHASS is an 11-item self-report satisfaction scale that measures satisfaction with both being actively involved in a self-help agency and the services received (Segal et al, 2000). This scale is in a brief, selfadministered, paper-and-pencil format and took approximately 5-8 minutes to complete.…”

Consumer Perceptions of Integrated Trauma-Informed Services Among Women with Co-Occurring Disorders

“…Generally, client satisfaction is not found to be closely related to the outcome of psychiatric symptoms whether it is considered as a mediator or as an outcome measured at the same time as the psychiatric symptoms. 10,[14][15][16] It has been suggested that this lack of a relationship demonstrates that clients can differentiate between satisfaction with their care and improvement in their symptoms. 11,17 Client satisfaction has been shown to be related to other mediators of outcomes, especially relationship with and quality of staff in mental health services.…”