Measuring citizen trust in regulatory agencies: A systematic review and ways forward
Libby Maman,
Lauren Fahy,
Stephan Grimmelikhuijsen
et al.
Abstract:Citizen trust in regulatory agencies is essential for the functioning of society and markets. Trust in regulatory agencies promotes compliance and strengthens trust in regulated sectors. Despite its importance, there is no systematic study on how trust is in this context can be measured best. In response, this article presents findings of a systematic review of measures of trust in regulatory contexts, assessing their utility for measuring citizen trust in regulatory agencies. Our review of recent literature a… Show more
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