Measurement of Information System Project Success Based on Perceptions of the Internal Stakeholders

Abstract

<p>In this research, adoption of the DeLone and McLean (D&M) information system (IS) success model and its adaptation with the project success theories were used to explore state of IS project success and to examine factors which affect its success. A survey towards the internal project stakeholder in an univerity with response rate 48% was carried out to collect the raw data for Partial Least Squares Structural Equation Modeling (PLS-SEM) analysis. Majority of the participants (80.7%) stated that level of the project success is more than 50% where information quality, system quality, service quality, system use, and user satisfaction substantially explain 64.5% of variance in the success variable. The three quality factors together explain 43.2% of the variance of system use and 70.4% of the variance of user satisfaction. Although, a number of the findings were consistent with the prior studies, these findings also presented inconsistencies especially related to aspects of information quality and system use. Accordingly, researchers and practitioners will be stand to benefit from the information provided in this study and it is hoped that future research will build upon the findings reported herein as efforts are made to attain the IS project success especially in the sampled institution.</p>

User Acceptance Model for Assessing Trust on Electronic Transaction Succession

“…Referring to the several study [10][11][12] which this paper use the input-process-output (IPO) logic [33,34] in the research model development, and researcher assumed that the IS model can also be assumed within the above mentioned logic. According the DeLone and McLean's [16] that IS success model also use the process and output dimensions of the IPO logic.…”

“…The system is easy to be used and maintained then able to respond quickly following the given command [12] PSC The user usually ensures that transactional information is protected from accidentally being altered or destroyed during a communication [35,36] REP The Website has a reputation for being honest. [38] PRI Purchasing from Website would involve more financial risk like fraud when we compared with traditional ways of shopping.…”

“…The system likely to recommend and make another purchase where need the products that will buy. [39] USF Users are satisfied with the efficiency of the system [12] AUT The system is performed efficiently to improves the user satisfaction [11,12] According the above-mentioned research questions, the following descriptions to statement that relationship between the assessing trust and IS success constructs to the system can be illustrated reflective analysis of the satisfaction, acceptance, and the success constructs of the internet-based system. In the early era described that psychological reactions and organizational factors contribute to the system success from user, and this model can be developed [41].…”

“…1) is one of the new model developments. The adoption, combination, and the adaptation from IS success [16] models implemented by the researcher based on the inputprocess-output (IPO) assumption [33,34], and also presented by the previous studies [10,11,12,14]. In short, it can be clearly seen that the IS electronic transaction model development proved the new model development possibility by combining, adopting, and adapting the assessing trust [30] and IS success [16] constructs.…”

“…Research in the field of IS [9][10][11][12] has explained that SI performance studies are very necessary to improve performance levels, this is closely related to technology risk management [13,14] and is useful for IS implementation [15]. Therefore, this phenomenon is very interesting that SI performance studies by developing new things are related to IS models for success in adopting, combination or adaptation of previous IS models.…”