Measurement of factors influencing online shopper buying decisions: A scale development and validation

Fernandes, Semila; Venkatesh, V.G.; Panda, Rajesh; Shi, Yangyan

doi:10.1016/j.jretconser.2020.102394

Cited by 42 publications

(54 citation statements)

References 82 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Nevertheless, there is limited scholarly research on Chinese consumers' online shopping behaviours for purchasing certified labelled food products. In previous studies, the technology acceptance model (TAM), proposed by Davis [29], has been frequently employed to measure consumers' online shopping behaviours [30,31]. Similarly, the theory of planned behaviour (TPB), developed by Ajzen [32], is another widely used conceptual framework to determine the driving forces of consumers' food purchase intentions [33][34][35].…”

Section: Definitionmentioning

confidence: 99%

Exploring Chinese Consumers’ Online Purchase Intentions toward Certified Food Products during the COVID-19 Pandemic

Tian

Ploeger

2021

Foods

View full text Add to dashboard Cite

The outbreak of COVID-19 has significantly increased consumers’ demands for online groceries, as well as healthy, safe, and better-quality food products. In China, certified food products are commonly perceived as safe and good-quality products. Therefore, this study investigated potential factors that influenced Chinese consumers’ online shopping intentions toward certified food during the COVID-19 crisis. An integrated model was proposed by combining the technology acceptance model (TAM) and the theory of planned behaviour (TPB) with the impact of COVID-19 (IOC). The empirical results of structural equation modelling analysis with 491 usable responses revealed that the proposed model showed a good model fit and satisfactory explanatory power (R2 = 53%) regarding consumers’ certified online food shopping intentions during the pandemic. The path analysis demonstrated that attitude, perceived behavioural control, perceived usefulness (PU), and IOC significantly affected consumers’ online purchase intentions of certified food. PU and perceived ease of use (PEOU) were important drivers of attitudes, and PEOU significantly influenced PU. Moreover, the IOC was significantly related to most factors, except subjective norms. These findings can be useful for detecting changes in consumer behaviour, and providing suitable strategic implications for stakeholders in the Chinese certified food sector during the current and post-pandemic eras.

show abstract

Section: Definitionmentioning

confidence: 99%

Exploring Chinese Consumers’ Online Purchase Intentions toward Certified Food Products during the COVID-19 Pandemic

Tian

Ploeger

2021

Foods

View full text Add to dashboard Cite

show abstract

“…In the first phase, consumers will select products available in the market as well as substitution products that can replace the main product. [10], [11]. [12] explain that income, education and the amount of family members are factors that influence the decision to purchase premium rice.…”

Section: Literature Reviewmentioning

confidence: 99%

Factors Influencing the Consumer Purchase Decision Process for Packaged Rice Products in the Yogyakarta Special Region, Indonesia: Implementation of the Concept of Sustainable Development

Rosyid

Pratiwi

2022

IOP Conf. Ser.: Earth Environ. Sci.

View full text Add to dashboard Cite

Rice is a strategic commodity in the Yogyakarta Special Region because it is a staple food product. The Government of the Yogyakarta Special Region has committed to realizing food security by implementing the SDGs (Sustainable Development Goals) with the aim of ending hunger and increasing food access. Food security of a region is seen from availability, accessibility, security and sustainability. Purchasing decisions are influenced by external and internal factors that continue to change along with changing conditions so that safe and sustainable food supply is needed. The objective of this study is to determine the factors that influence the consumer purchasing decision process for packaged rice in the Yogyakarta Special Region. The method used to analyze the consumer purchasing decision process for packaged rice products in the Yogyakarta Special Region was likert scale assessment followed by factor analysis. The consumer purchasing decision process for packaged rice went through five stages, which were the introduction of needs, information collection, evaluation of alternatives, purchase decisions, and post-purchase. Based on the results of factor analysis, obtained four new factors which influence the decision to purchase packaged rice. The first factor is the service and accessibility factor. The second factor is the price factor and product attributes. The third factor is the internal factors of consumers and products. The fourth factor is the product promotion.

show abstract

“…The paper [16] conducted a study offers to get acquainted with and at the same time test a model that examines the quality of relationships as factors between corporate reputation and consumer behavioral intentions. The study's preliminary results showed that overall customer satisfaction is related to company identification, customer commitments, and purchase intentions.…”

Section: Related Workmentioning

confidence: 99%

E-Commerce Retail Customers Repurchase Factors Influencing Identification

Pekša

2021

ETR

View full text Add to dashboard Cite

With the fast-paced technological development era and the importance of using the Internet in our daily lives, e-commerce as shopping no longer seems new or unusual. Regardless of type or size, companies are using e-commerce advantage to compete in the market. Each of these companies needs a circle of independent and loyal customers. When the customer is satisfied, he gives positive feedback about the company and makes a repeat purchase. In this way, he attracts new customers to the company and provides an independent income for the company. Certain factors influence the customer's attitude and behavior. It is essential to determine what influences their customers' choices when competing to earn profit in the market; the customer must be satisfied in order for him to want to make a repurchase. Repurchases from customers indicate a loyalty to the company. Customer loyalty can be the result of a company consistently meeting and exceeding its customer expectations. Customer loyalty can have a significant impact on business growth. To assess and identify the factors influencing customer satisfaction, they are identified and offered a conceptual reflection of the current situation and offer a conceptual model of Identification Causes and Effects of Customer Satisfaction Framework (IceCSF) in e-commerce retail.

show abstract

Measurement of factors influencing online shopper buying decisions: A scale development and validation

Cited by 42 publications

References 82 publications

Exploring Chinese Consumers’ Online Purchase Intentions toward Certified Food Products during the COVID-19 Pandemic

Exploring Chinese Consumers’ Online Purchase Intentions toward Certified Food Products during the COVID-19 Pandemic

Factors Influencing the Consumer Purchase Decision Process for Packaged Rice Products in the Yogyakarta Special Region, Indonesia: Implementation of the Concept of Sustainable Development

E-Commerce Retail Customers Repurchase Factors Influencing Identification

Contact Info

Product

Resources

About