Measurement of Clinical Pharmacy Key Performance Indicators to Focus and Improve Your Hospital Pharmacy Practice

Abstract

-

Quality pharmaceutical care in the neonatal intensive care unit: identification of essential pharmacy services and key performance indicators for the Australian setting

“…Ng and Harrison argue that there is a need for a ‘centralised governance model’ in clinical pharmacy to allow the profession to advance . A standardised system for measuring the quality of pharmaceutical care being provided is a valuable means of promoting the value of pharmacists in this ward, and allowing pharmacists to prioritise patient care activities . As such, there is a need to further build upon the findings presented to develop a robust, valid and generalisable set of practice standards on a national and global scale to promote the standardisation of quality pharmacy practice.…”

“…One means of standardising practice both within and between countries is through the development of practice policies and validated quality measurement tools, such as key performance indicators (KPIs) . KPIs are viewed as key resources in improving performance, and can be used to benchmark health services to determine whether they are meeting the minimum level of quality .…”

Nos réalisations et les défis de demain

“…Au cours des cinq dernières années, un excellent travail a été fait en ce qui touche aux indicateurs clés de rendement relatifs à la pharmacie clinique. Nous serons donc en mesure de nous concentrer sur l'optimisation de la pharmacothérapie pour ainsi atteindre les résultats thérapeutiques souhaités 1,2 . Ce travail doit continuer à évoluer, et la mise en oeuvre et le suivi de ces indicateurs dans l'ensemble du pays seront essentiels à l'amélioration de ce que nous faisons pour nos patients.…”

Air ambulance outcome measures using Institutes of Medicine and Donabedian quality frameworks: protocol for a systematic scoping review

“…Process measure: a healthcare-related activity performed for, on behalf of, or by a patient (e.g., readmission rates or discharge status) [33]. Patient outcome measure: "a health state of a patient resulting from healthcare" (e.g., physiologic measures, radiology and lab results, and morbidity) [32] For example, hospital staff shortage may delay a patient discharge, or inadequate patient teaching may lead to a readmission which may not pertain to patient physiology, but potentially, the process of the hospital or health system [34].…”