Meaning of Manual Labor Impedes Consumer Adoption of Autonomous Products

Abstract

Technologies are becoming increasingly autonomous, able to complete tasks on behalf of consumers without human intervention. For example, robot vacuums clean the floor while cooking machines implement recipes on their own. These autonomous products free consumers from daily chores that they used to perform manually. The current research suggests that some consumers derive meaning from completing such manual tasks, and that this meaning of manual labor acts as a barrier to the adoption of autonomous products. A series of field and experimental studies show that consumers high (vs. low) in meaning of manual labor tend to evaluate autonomous products less favorably and adopt them less frequently. However, making alternative sources of meaning in life salient can serve as a remedy to increase autonomous product adoption among these consumers. One such strategy is to emphasize that the time gained through autonomous products can be used for meaningful activities, thus offsetting the detrimental effects of meaning of manual labor on autonomous product adoption. The findings indicate effective interventions for firms offering autonomous products while stressing the need to provide meaningful experiences to consumers.

Technology paternalism: Development and validation of a measurement scale

“…Notwithstanding the distinct advantages offered by smart products, this innovative technology appears to possess attributes that could impede its widespread adoption (De Bellis et al, 2023). The advent of smart, interconnected products enables companies to forge novel connections with customers, but also demands fresh approaches to marketing strategies (Porter & Heppelmann, 2014).…”

AI credibility and consumer-AI experiences: a conceptual framework

“…Third, given the autonomous nature of AI (e.g. Nymble AI cooking machine), marketers may restore consumers' perceived autonomy by improving AI's customizability, especially in tasks that are intrinsic to consumers (Puntoni et al, 2021), or provide meaning in their lives (De Bellis et al, 2023). Thus, marketers can improve multiple aspects of AI credibility to enhance the AI delegation experience.…”

“…Nymble AI cooking machine), marketers may restore consumers' perceived autonomy by improving AI's customizability, especially in tasks that are intrinsic to consumers (Puntoni et al. , 2021), or provide meaning in their lives (De Bellis et al. , 2023).…”