Maturity of the book purchasing process in university libraries

Abstract

In organizational management, operational performance and the maturity level of processes should be considered for improving quality and productivity. The present research has the overall objective of analyzing the level of maturity of the purchasing process of bibliographic material, developed in the university libraries of a Federal University. Based on the overall objective, we aim to identify maturity models used in process management in the scientific literature, as well as proposing a way of collecting and treating the perception of maturity of the purchasing process of bibliographic material. To achieve these objectives, we adopted as methodological procedures the bibliographic research in the SciELO, SCOPUS, and DOAJ bases and the case study on the perception of maturity of the purchasing process of books from the university libraries, using the interview and closed questionnaire. The questionnaire was applied to 40 staff members of the system of university libraries. The results indicate that the majority of activities carried out for the purchase of books present levels of maturity above Level 1. This shows that the processes performed in libraries for the purchase of books are defined, planned, and controlled, although there is a considerable number of aspects that can be improved. In terms of relevance for library management, the research intends to provide subsidies for the planning and management of the purchasing process of bibliographic material and the optimization of resources, as well as understanding and assessing the process carried out, identifying its maturity levels.

Systems thinking and CMM for continuous improvement in the construction industry

“…At this repeatable phase, the organisation is developed to the point of knowledge management to a considerable extent. This is consistent with Drumond et al (2018) assertion that organisations procedures and processes are held at a minimum specified standard. This suggests that this process will involve some planning and re-organisation.…”

“…CMM is a level based approach to continuous improvement (Chen & Fong, 2012;Jia et al 2011). Although, the model was initially developed to meet the demands of companies operating within the software development industry, Drumond et al (2018) argued that its methodology can be adapted to other types of organizations. Hence, attempt has been made by the construction industry to adopt this process improvement technique but a major challenges to its adoption is the cost implications (Keraminiyage, Amaratunga, and Haigh, 2005).…”