Abstract:How does an organization assess its progress with knowledge management? How can we set directions for growth in our KM programs? How can we communicate within our own organizations and to our own management about our goals? Benchmarks provide an lmportant measuring stick for this type of evaluation. Maturity models reveal step-wise growth at the organization level. They are useful to the knowledge management practitioners, to the end users, and to upper management.In thls session, we will consider the state of… Show more
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