Modelling is an under-used tool in the NHS operationally; this is primarily due to a lack of familiarity, but also due to the complex nature of the healthcare system, lack of sufficiently detailed data, and difficulties trying to distil the heterogeneity of individual patient experience into manageable groups.This paper describes a model of patient fl ow and resource use on the critical care unit at Bradford Royal Infi rmary, produced using a novel technique which helps avoid these issues by using genuine routinely collected historical data in lieu of trying to model individual patients. This has had unexpected benefi ts in terms of engagement with the model as it is much easier to justify its validity when it is based directly on real people.Going forward, we will use this approach to model an entire hospital.