Maternal satisfaction about childhood immunization in primary health care center, Egypt

Abstract

Background: Childhood immunization is the most effective preventive services, and is critical to monitor and evaluate. A study reported an association between parental satisfactions with pediatric care and up-to-date immunization at 24 months independent of maternal age, race, and education. In addition to promoting utilization, satisfaction may increase involvement in the health care process. Health system factors included inconvenient clinic hours, dates or locations, waiting lines, and conflicting information. The inconvenience of clinic hours dates of immunization clinics, and locations of clinics were reported by 75% of parents. Objectives of the study: to determine the relationship between maternal knowledge about vaccination and satisfaction about vaccination program. Methods: A cross section study was conducted on three hundred and thirty five mothers chosen from PHCC participating in the study by providing information on satisfaction about the program and their knowledge about vaccination. Result: Inappropriate knowledge was reported by most of mothers (84.8%). Moreover, 95.2% of mothers were satisfied with childhood immunization services in primary healthcare center. Conclusion: The study shows that there was no statistically significant relation between maternal satisfaction with childhood immunization services and knowledge score, priorities from client's perspectives are changing, so on- going monitoring of client satisfaction is the cornerstone to improve quality of care.

Assessment of mothers’ satisfaction towards child vaccination service in South Omo zone, South Ethiopia region: a survey on clients’ perspective

“…Maternal knowledge was found to be a significant factor affecting maternal satisfaction towards childhood vaccination. This is in line with findings reported from previous studies in different parts of Ethiopia [ 23 , 35 ]. This might be since knowledge is a powerful predictor of attitude and satisfaction is strongly related to one’s attitude.…”

“…The finding was higher than studies conducted in Pakistan, Jimma, Jiggija, Hadiya, Egypt, Nigeria, Timor, Addis Ababa, and Bahir Dar [ 1 , 20 – 25 , 32 , 35 , 45 , 46 ]. But this finding is lower when compared with studies conducted in Ethiopia, Nigeria, Egypt and Saudi Arabia [ 18 , 19 , 23 , 24 , 26 , 47 ]. Not suprisingly, the difference can be associated to differences in awareness and literacy, the subjective nature of the response, and the items used to measure the satisfaction level between the studies.…”

Caregiver’s satisfaction regarding immunization services in a tertiary care Institute, Punjab

“…Almost similar findings were revealed in a study conducted among mothers who were attending urban primary health care center, Egypt. 13 Findings of the study revealed that education level was of Intermediate level (Primary/Secondary) in 54.6% mothers, high education (University education) was observed in 33.7% mothers, while 8.1% of mothers could read & write only and 8.1% of them were illiterate.…”