2002
DOI: 10.1108/14637150210425117
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Matching process choice and uncertainty

Abstract: Based on organizational theory, a contingency model of quality management practices is proposed, whereby quality management orientation, process choice, and environmental uncertainty are the contextualizing variables. The model posits that to maximize quality and firm performance, quality management practices must be congruent with the particular situation within which the firm finds itself. Thus, no one set of quality management practices can be implemented and be expected to increase performance in all envir… Show more

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Cited by 13 publications
(5 citation statements)
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“…The idea was included already in the famous product-process matrix (Hayes and Wheelwright, 1979a;1979b;1984). The matrix suggests that, for instance, job shops are better suited to fulfilling the needs of sporadic demand and changing customer preferences, whereas line production is better suited to environments with stable demand, high volumes and less need for customisation (Jones and Ryan, 2002). The same logic has been applied in other cornerstone theoretical models of our discipline too, such as the models on lean and agility (Christopher, 2000), efficiency and responsiveness (Fisher, 1997) and leagility (Naylor et al, 1999).…”
Section: Uncertainty In the Operations And Supply Chain Management Literaturementioning
confidence: 99%
“…The idea was included already in the famous product-process matrix (Hayes and Wheelwright, 1979a;1979b;1984). The matrix suggests that, for instance, job shops are better suited to fulfilling the needs of sporadic demand and changing customer preferences, whereas line production is better suited to environments with stable demand, high volumes and less need for customisation (Jones and Ryan, 2002). The same logic has been applied in other cornerstone theoretical models of our discipline too, such as the models on lean and agility (Christopher, 2000), efficiency and responsiveness (Fisher, 1997) and leagility (Naylor et al, 1999).…”
Section: Uncertainty In the Operations And Supply Chain Management Literaturementioning
confidence: 99%
“…Proposing in that the performance outcomes of AMT are contingent on the firm's strategic manufacturing goals, these authors found AMT to fit better with quality-oriented manufacturing strategies and less competitive environments. Other contingency models, which hypothesize that there is no best way to organize, have also been proposed and tested in the operations and technological management domain, be it for studying the alignment of the production administrative structure with the firm's environment and strategy (Jelinek and Burstein, 1982), the contingency relationship between organizational structure and logistics strategy (Kohn et al, 1990), the fit between new product strategies and control approaches (Bart, 1999), quality management practices in congruence with process choice and environmental uncertainty (Jones and Ryan, 2002), and strategic and structural contingencies of adopting innovative manufacturing practices (Ketokivi and Schroeder, 2004a).…”
Section: Background and Development Of The Research Modelmentioning
confidence: 99%
“…For example, a stable environment may demand centralized control and processes to produce a more efficient system. However, a dynamic and uncertain environment may require a customized and decentralized approach to make the system more effective and responsive to the dynamic environment (Jones and Ryan, 2002). Haavisto ( 2014) made one of the first attempts to apply contingency theory to the humanitarian sector, on the basis that the HSC context is an uncertain environment and HOs abide by a decentralized structure.…”
Section: Organization Theory In Humanitarian Operationsmentioning
confidence: 99%