Mastering the Rules of Competitive Strategy

Paley, Norton

doi:10.1201/9781420068108

Cited by 1 publication

(1 citation statement)

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“…Accreditation Council for Pharmacy Education (ACPE)-accredited online continuing education (CE) was delivered to pharmacists and technicians in 2 phases: (1) immunization updates (intervention and control groups) and (2) practical immunization enhancement strategies (intervention group only). The intervention CE incorporated marketing 17 and communication principles, 18,19 change management and innovation theories, 20,21 behavioral models, 1,22 and behavioral economics concepts 11,23-25 shown to positively affect and sustain immunization delivery over time. 10 Practical strategies for patient identification, communication, marketing, and program assessment were emphasized to improve pharmacists’ and technicians’ ability to incorporate immunization services into daily routines.…”

Section: Introductionmentioning

confidence: 99%

Qualitative Investigation of Community Pharmacy Immunization Enhancement Program Implementation

Huston

Hohmann

et al. 2019

Journal of Pharmacy Technology

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Background: Despite widely available nonseasonal immunization services in community pharmacies, actual pharmacist-administered vaccines are not yet optimal. A flexible choice multicomponent intervention, the “We Immunize” program, was implemented in Alabama and California community pharmacies, with the goal to enhance pneumococcal and zoster immunization delivery. Limited research has been done to qualitatively understand factors influencing immunization service expansion. Objective: Explore pharmacist perceptions of the We Immunize program in terms of its acceptability, impact, and real-world feasibility, and pharmacist-perceived facilitators and barriers influencing success in immunization delivery enhancement. Methods: This practice-focused qualitative research used semistructured telephone interviews with 14 pharmacists at the completion of the 6-month intervention. Results: Major program implementation facilitators were technician inclusion, workflow changes, training and feedback, goal setting, and enhanced personal selling and marketing activities. Multiple pharmacies increased the number of delivered pneumococcal and zoster immunizations, and increased revenue. Many pharmacists felt professional image, knowledge, skills, roles, and personal satisfaction were enhanced, as were technician knowledge, skills, and roles. Program flexibility, along with multiple perceived benefits, increases the potential for success. Conclusions: The We Immunize program appears to have been viewed positively by participating pharmacists and was seen as having a beneficial impact on immunization delivery in the community pharmacies in which it was implemented.

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