Mass customization in terms of the customer order decoupling point

Rudberg, Martin; Wikner, Joakim

doi:10.1080/0953728042000238764

Cited by 174 publications

(119 citation statements)

References 17 publications

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“…Wortmann (1995) highlighted an ability to document aspects of product development throughout the order processing cycle as a key feature required from an ETO-compliant system. In addition, Rudberg & Wikner (2004) indicated that forecasting and order fulfilment mechanisms are needed when designing and specifying products.…”

Section: Mto Requirements and Erp Functionality At The Design And Enginmentioning

confidence: 99%

The applicability and impact of Enterprise Resource Planning (ERP) systems: Results from a mixed method study on Make-To-Order (MTO) companies

Aslan

Stevenson

Hendry

2015

Computers in Industry

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The effect of a Make-To-Order (MTO) production strategy on the applicability and impact of Enterprise Resource Planning (ERP) systems is investigated through a mixed method approach comprised of an exploratory and explanatory survey followed by three case studies. Data on MakeTo-Stock (MTS) companies is also collected as a basis for comparison. The exploratory data demonstrates, for example, that MTO adopters of ERP found the system selection process more difficult than MTS adopters. Meanwhile, a key reason why some MTO companies have not adopted ERP is that it is perceived as unsuitable. The explanatory data is used to test a series of hypotheses on the fit between decision support requirements, ERP functionality, and company performance. In general, a poor fit between the decision support requirements of MTO companies and ERP functionality is identified, although certain modules can lead to performance improvements -most notably for Customer Enquiry Management (CEM). MTS companies make more use of planning tools within ERP systems, and it is concluded that production strategy is an important contextual factor affecting both applicability and impact. Follow-up cases with two MTO adopters and one MTO nonadopter develop a deeper understanding of the survey results. For example, in one adoption case, a system was rented to minimise the consequences of making a poor selection decision. Future research could explore how more MTO-specific planning concepts can be embedded within ERP systems to improve alignment.

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Section: Mto Requirements and Erp Functionality At The Design And Enginmentioning

confidence: 99%

The applicability and impact of Enterprise Resource Planning (ERP) systems: Results from a mixed method study on Make-To-Order (MTO) companies

Aslan

Stevenson

Hendry

2015

Computers in Industry

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“…The pure form of customisation is a strategy of designing and delivering products and services from scratch for each individual customer, while customised standardisation describes one in which the final product is assembled from a predetermined set of standard components. The main difference between these variants of customisation is the position of what Rudberg and Wikner (2004) call the customer order decoupling point, or the level at which forecast-driven or standardised processes are separated from customised processes. In other words, customisation may occur at different positions in the value chain, and be more or less profound.…”

Section: Take Inmentioning

confidence: 99%

Solutions offerings: a critical review and reconceptualisation

Nordin

Kowalkowski

2010

Journal of Service Management

223

208

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Purpose -To offer a critical analysis of the literature of solutions offerings; to provide a new conceptual framework, incorporating dimensions that can distinguish between different kinds of solutions, and connect their different characteristics.Design/Methodology/Approach -A critical review of the relevant literature, both 28 contributions identified in a search of three major databases and a range of other published work for the broader perspective, illustrated by real-world examples.Findings -There is no unanimous and rigorous definition of solutions, but rather a number of often broad and generic descriptions that could be applied to a wide array of different offerings, if not generically.Research Limitations/Implications -The sample of subject-specific contributions to the literature may not have been sufficient, and a wider selection of keywords to identify them might have captured a richer variety of concepts and opinions.Originality/Value -This structured and critical review contributes to the literature on services and solutions, by developing a conceptual framework as a basis for future studies and current management strategy.

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“…This system lead time could involve activities outside manufacturing (see, e.g. Rudberg & Wikner, 2004). To replenish the CODP, some kind of forecast is necessary since customer orders are assumed to arrive in time to perform only the customer-order-driven supply system in Figure 1.…”

Section: Demand-based Decoupling Pointmentioning

confidence: 99%

Inventory classification based on decoupling points

Wikner

Johansson

2015

Production & Manufacturing Research

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The ideal state of continuous one-piece flow may never be achieved. Still the logistics manager can improve the flow by carefully positioning inventory to buffer against variations. Strategies such as lean, postponement, mass customization, and outsourcing all rely on strategic positioning of decoupling points to separate forecastdriven from customer-order-driven flows. Planning and scheduling of the flow are also based on classification of decoupling points as master scheduled or not. A comprehensive classification scheme for these types of decoupling points is introduced. The approach rests on identification of flows as being either demand based or supply based. The demand or supply is then combined with exogenous factors, classified as independent, or endogenous factors, classified as dependent. As a result, eight types of strategic as well as tactical decoupling points are identified resulting in a processbased framework for inventory classification that can be used for flow design.

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Mass customization in terms of the customer order decoupling point

Cited by 174 publications

References 17 publications

The applicability and impact of Enterprise Resource Planning (ERP) systems: Results from a mixed method study on Make-To-Order (MTO) companies

The applicability and impact of Enterprise Resource Planning (ERP) systems: Results from a mixed method study on Make-To-Order (MTO) companies

Solutions offerings: a critical review and reconceptualisation

Inventory classification based on decoupling points

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