Mary Parker Follett: A Prophet Gaining Honour

Follett, Mary Parker

doi:10.1111/1467-8616.t01-1-00247

Cited by 6 publications

(3 citation statements)

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“…As actors grapple with rising demands and declining resources, individual and collective sensemaking accentuate conflict. Further, actors tend to polarize in the face of pressure (Follett, 1925(Follett, /1996Lax & Sebenius, 1986). Actors may narrow their attention to factors most under their control and within their understanding, and collaborate more closely with colleagues applying a similar focus.…”

Section: Underlying Assumptionsmentioning

confidence: 99%

Paradox as a Metatheoretical Perspective

Lewis

Smith

2014

The Journal of Applied Behavioral Science

409

141

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This is the accepted version of the paper.This version of the publication may differ from the final published version. ?" Yet increasingly studies apply a paradox perspective, shifting the question to: "how can we engage both A and B simultaneously?" Despite accumulating exemplars, commonalities across paradox studies remain unclear, and ties unifying this research community weak. To energize further uses of a paradox perspective, we build from past reviews to explicate its role as a metatheory. Contrasting this lens to contingency theory, we illustrate its meta-theoretical nature. We then dive deeper to sharpen the focus and widen the scope of a paradox perspective. Identifying core elements viewed from a paradox perspective -underlying assumptions, central concepts, nature of interrelationships and boundary conditions -offers a guide, informing the practice of paradox research. Next, we illustrate diverse uses of this lens. We conclude by exploring implications and next steps, stressing the rising need for paradox research, as complexity, change and ambiguity intensify demands for both/and approaches in theory and practice. Permanent repository link

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Section: Underlying Assumptionsmentioning

confidence: 99%

Paradox as a Metatheoretical Perspective

Lewis

Smith

2014

The Journal of Applied Behavioral Science

409

141

View full text Add to dashboard Cite

show abstract

“…(pp. 41 -42) 37 The nexus of the thoughts of Follett is thus on relationality, as she states that ' reaction is always reaction to a relating ' (p. 62), 36 meaning that the reality does not consist of isolated and measurable entities but of the relationship between subjects and objects in an interaction. One intriguing consequence of this view is that goals and interests are seen as unstable; they are not created in isolation but in a context of interdependent negotiation where we constantly create each other.…”

Section: Towards An Intersubjective Understanding Of a Relationshipmentioning

confidence: 99%

Customers’ ways of making sense of a financial service relationship through intersubjective mirroring of others

Eriksson

Söderberg

2010

J Financ Serv Mark

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Kent Erikssonis a professor, chair in applied business studies and is the director of research at the Centre for Banking and Finance (CEFIN) at Royal Institute of Technology. He is an advisor to several doctoral students within the multidisciplinary research environment of CEFIN and has written several books and published articles internationally in the fi eld of retail banking. He has published in the Strategic Management Journal , the Journal of International Business Studies , Journal of Business Research , Industrial Marketing Management among others. Inga-Lill S ö derbergis a doctoral candidate at the Centre for Banking and Finance at Royal Institute of Technology. Her thesis focuses on the ways customers and service providers create new routines to handle the uncertainties entailed in the intersubjectivity of business interactions at bank branches.ABSTRACT The importance of relationships between buyer and sellers in marketing research is well established. This study contributes to relationship marketing (RM) research as it examines the microfoundations of fi nancial service buyer and seller relationships. The study uses intersubjective theory and a qualitative method with the purpose of conceptualising the qualitatively different ways customers experience faceto-face interactions with a service provider. An empirical study is conducted to determine, based on the customer ' s own words, what is experienced in the interaction between the customer and the provider. Findings from the empirical material show that not all personal interactions between customers and a service provider, in this case a bank, can be labelled as relationships. Instead, what customers do perceive as a relationship is an encounter where the interaction entails symmetry in the way the customer and the provider mirror each other. When customers receive a treatment in opposition to an expectation of intersubjectivity, they will not refer to the situation as a relationship and, subsequently, according to the underlying assumptions of RM, do not willingly engage in further business with the provider.

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“…Vecchio (1997) observed that followers and leaders are interconnected and share responsibility for meeting goals. Follett (1996) argued that followers and leaders must follow a common purpose on which their work is focused. Also, Bums ( 1978) wrote that leaders and followers had " inseparable functions; but different roles.…”

Section: Types Of Followership Studiesmentioning

confidence: 99%

The influence of narcissism, Machiavellianism and psychopathic personality traits on leader's preferences in followers

Koonar¹

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This paper assesses the implications ofNarcissism, Machiavellianism and psychopathic personality traits on leaders' preferences in followers. The research was conducted from the perspective of leaders who possess any of these "dark" personalities and their preferences in followers. This research gives followers a sense of what to expect if confronted with a situation in which a system is run a by a leader who possesses any of these three "dark" personality traits.The results indicated that Narcissistic leaders with a dominant sub characteristic of selfishness prefer followers who are achievers, proficient and ambitious. Narcissists who like authority Finally, indecisive psychopaths prefer followers who are independent.

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Mary Parker Follett: A Prophet Gaining Honour

Cited by 6 publications

References 0 publications

Paradox as a Metatheoretical Perspective

Paradox as a Metatheoretical Perspective

Customers’ ways of making sense of a financial service relationship through intersubjective mirroring of others

The influence of narcissism, Machiavellianism and psychopathic personality traits on leader's preferences in followers

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