Marktführerschaft durch Process Performance Management: Konzepte, Trends und Anwendungsszenarien

Heß, Helge

doi:10.1007/978-3-642-17138-3_10

Cited by 9 publications

(2 citation statements)

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“…The term PPM (Heß, 2004;Jeston and Nelis, 2008;Heckl and Moormann, 2010;Cleven et al, 2010) narrows the view of performance management on the process level. It can be seen as the active management of business processes through planning, monitoring and controlling using process key performance indicators (KPIs) (Blasini et al, 2011).…”

Section: Basic Concepts and Related Work 21 Process Performance Managementmentioning

confidence: 99%

Success factors in process performance management

Blasini

Leist

2013

Business Process Management Journal

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Purpose -Although process performance management (PPM), doubtlessly contributes to the increase of business performance, it has been given only little attention to date. The purpose of this paper is to provide a better understanding of what constitutes successful PPM and to identify critical success factors in PPM. Design/methodology/approach -The authors conducted two complementary literature reviewsa representative literature review to get an overview of possible success factors, and an extended literature review to identify detailed success factor items. To increase the reliability of the success factors, a multiple case-study was additionally conducted. Findings -In the first literature review -the representative one -11 success factors of PPM were identified, to which several detailed PPM success factor items could be identified in the extended literature review. Obviously, the success factor "information quality" is much more mentioned in literature than factors regarding "process quality" or "system quality". Research limitations/implications -Since there are no standardized terms regarding PPM, it is challenging to include all important papers into the literature review. The next steps to develop a PPM success model are to conceptualize a structural equation model and to conduct a worldwide online-survey. Practical implications -The findings of this research serve as a basis for a PPM success model, which enables practitioners to focus on what is really important for successful PPM. Originality/value -The application of a multi-methodological research approach resulted in success factors whose importance was evaluated by their frequency of occurrence in literature, as well as by experts in real-life enterprises.

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Section: Basic Concepts and Related Work 21 Process Performance Managementmentioning

confidence: 99%

Success factors in process performance management

Blasini

Leist

2013

Business Process Management Journal

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“…PPM narrows the view of performance management to the process level (cf. [5][6][7][8]). The core part of PPM is the measurement of process performance by means of key performance indicators (KPIs).…”

Section: A Process Performance Managementmentioning

confidence: 99%

Using Functional Requirements to Evaluate Process Performance Management Tools

Ritter

Leist

Blasini

2015

2015 IEEE 17th Conference on Business Informatics

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Process Performance Management (PPM) supports companies in planning, monitoring, and improving process performance. Many PPM tools are available, but often companies choose not to utilize these tools. Instead they implement and use proprietary in-house PPM solutions. A possible explanation for not using a standard tool can either be seen in the tools' incomplete support of the functional requirements of the individual company's business context and needs, or in the missing knowledge of decision makers concerning a proper tool evaluation and selection. These two questions are addressed by this paper. We identified the most relevant functional requirements of a PPM-tool by conducting multiple literature reviews. The functional requirements were operationalized by evaluation criteria from literature. We performed an evaluation of ten selected PPM-tools to validate the applicability of the evaluation criteria. This evaluation let us describe the average criteria coverage for each of the functional requirements and for each tool to elaborate the main differences. Additionally, we analyze tool support of the functional requirements and deduct evaluation recommendations for certain business contexts.

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Von der Unternehmensstrategie zur Prozess-Performance — Was kommt nach Business Intelligence?

Heß

Corporate Performance Management

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Marktführerschaft durch Process Performance Management: Konzepte, Trends und Anwendungsszenarien

Cited by 9 publications

References 0 publications

Success factors in process performance management

Success factors in process performance management

Using Functional Requirements to Evaluate Process Performance Management Tools

Von der Unternehmensstrategie zur Prozess-Performance — Was kommt nach Business Intelligence?

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