Marketing new technology: Markets, hierarchies, and user‐initiated innovation

Foxall, Gordon R.

doi:10.1002/mde.4090090309

Cited by 57 publications

(19 citation statements)

References 29 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…It is not always clear who the lead users are and how articulated they are into design and implementation processes (Wyatt, 2000). Moreover, a lead user's role tends to be highly dependent on their competencies (Foxall, 1988;Shaw, 1985;von Hippel, 1979;Voss, 1984).…”

Section: Progress Towards the Visionmentioning

confidence: 98%

Flexible Homes, Flexible Care, Inflexible Organisations? The Role of Telecare in Supporting Independence

2005

View full text Add to dashboard Cite

Telecare' involves the use of information and communications technologies to provide support for vulnerable individuals living in the community. The UK government wishes to make telecare available in all homes that need it by 2010. This expansion is seen as central to the improvement of older people's independence and quality of life by enabling them to live at home whenever possible. The paper discusses the range of initiatives now in place to facilitate the introduction of telecare in the UK. It argues that while there is now experience of telecare through pilot and demonstration schemes, moving to mainstream service delivery is far from straightforward. Using a case study of a telecare scheme, along with supplementary data from other schemes, the paper explores the reasons why it may be hard to meet government objectives. These include the organisational and cultural characteristics of local care institutions and the complexity of scheme objectives. It draws conclusions on the challenges in meeting aspirations for mass telecare over the next decade and on the future role of the housing stock in care provision.

show abstract

Section: Progress Towards the Visionmentioning

confidence: 98%

Flexible Homes, Flexible Care, Inflexible Organisations? The Role of Telecare in Supporting Independence

2005

View full text Add to dashboard Cite

show abstract

“…A problem in ICT based innovation in government services is that it is not always clear to system developers who the putative users are (Wyatt, 2000). Moreover, a lead user's role tends to be highly dependent on their competencies (Voss, 1984;Shaw, 1985;Foxall, 1988).…”

Section: User Needs and Demandmentioning

confidence: 99%

Implementing complex innovations in fluid multi-stakeholder environments: Experiences of ‘telecare’

2006

View full text Add to dashboard Cite

Abstract'Telecare' is the use of information and communication technology to facilitate health and social care delivery to individuals in their own homes. Governments around the world are seeking to introduce telecare partly to help address the challenges posed by an ageing society. Telecare is inherently complex to implement and operate because it involves combination of technological and organisational innovation in an environment of diverse stakeholders.Using research on two telecare schemes in the UK, the paper explores the way project complexity, organisational context and project management approach interacted during the planning and implementation phases. The paper discusses how insights from research in related areas, including medical technology and service sector innovation in general, could help to explain why From: Technovation (forthcoming) NOT TO BE QUOTED WITHOUT PERMISSION 2 mainstream telecare delivery has been difficult and draws conclusions on the role of project management in the implementation of innovation.

show abstract

“…However, a problem could occur when the service system developers do not know who the putative users are (Wyatt 2000). Moreover, a lead user's role tends to be highly dependent on their competencies (Voss 1984, Shaw 1985, Foxall, 1988, such that the lead users may be found outside of existing customers. In addition, the lead users may only have an interest in improving or changing specific elements or attributes of the new service.…”

Section: Techniques Used In the "Service Implementation" Stagementioning

confidence: 99%

A SAT View on New Service Development

Lin

Hsieh

2011

Service Science

View full text Add to dashboard Cite

ew service development (NSD) is getting important for companies that wish to gain a competitive advantage on service-driven markets. While research on NSD has grown rapidly over the last decade, many studies have been highly fragmented and concentrated on different innovation issues. Few studies have focused on the stages, activities, and techniques of NSD. In addition, the NSD process is delivered through service value net, and can often be carried out by multiple companies. Therefore, this study aims to provide a SAT (Stage-Activity-Technique) framework for NSD stages, activities, and techniques based on a literature review and trend analysis. This study divides the NSD process into five stages: service identification, service value net formation, service modeling, service implementation, and service commercialization. In addition, the NSD process is more likely to be spiral in form for new services that are examined. The NSD process is also likely to be refined by service providers and customers to incorporate their detailed requirements and integrate service value into future development processes. The SAT model can assist service designers and engineers in developing new services by providing a structured NSD process and identifying techniques for activities in the NSD process.

show abstract

Marketing new technology: Markets, hierarchies, and user‐initiated innovation

Cited by 57 publications

References 29 publications

Flexible Homes, Flexible Care, Inflexible Organisations? The Role of Telecare in Supporting Independence

Flexible Homes, Flexible Care, Inflexible Organisations? The Role of Telecare in Supporting Independence

Implementing complex innovations in fluid multi-stakeholder environments: Experiences of ‘telecare’

A SAT View on New Service Development

Contact Info

Product

Resources

About