“…This theory was supported by Cronin and Taylor, who explored the possibility that the customer satisfaction of a (2011) Energy performance, as defined by label or certificate Parkinson and Cooke (2011) Property environmental performance, as defined by label or certificate (e.g. BREEAM, LEED) Department of energy and climate change (2010) Operational environmental impact DiPascquale and Wheaton (1996) Running costs (including rent, service charge, and energy costs) Pinder et al (2003) Configuration (including space requirements and adaptability) Pinder et al (2003) Indoor environment (including comfort, acoustics, air & lighting quality and control) Pinder et al (2003) Aesthetic appearance (including cultural significance) Bordass et al (2001) Occupant understanding of how the building operates Bordass et al (2001) Property managers understand workplace sustainability needs Pinder et al (2003) Functionality (including level of distraction, privacy, storage space, security and IT provision) DiPascquale and Wheaton (1996) Location (including proximity to public transport, accessibility, retail, other businesses, and outdoor space) service could be determined either through the product of the perceived importance and performance of a service, or simply its performance only (Cronin and Taylor, 1992).…”