Mapping the Changes to a Health Information Service

Lindsay, J. Michael; Partee, Robert P.; Oelschlegel, Sandra; Léonard, Karen

doi:10.1080/15424065.2016.1235477

Cited by 4 publications

(4 citation statements)

References 8 publications

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“…Then, proportions were calculated as total requests in a category (C) divided by all total yearly requests in all categories (T), multiplied by 100 (C/T×100). It was important to examine the proportions as opposed to the numbers of information requests because requests from the public increased 217% after the move [10].…”

Section: Analysis Of Health Information Center Requestsmentioning

confidence: 99%

Confronting the opioid crisis with consumer health information: a look at East Tennessee

Grabeel

Moore

2021

jmla

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Background: Starting in the 1990s, health care providers began prescribing opioids to patients as pain relievers, believing they were safe. However, many patients became addicted to these pills. In 2017, the US Department of Health and Human Services declared a public health emergency to fight the opioid epidemic. This crisis was prevalent in East Tennessee, where many residents were prescribed opioids.Case Presentation: Librarians at an academic medical center library in East Tennessee analyzed the health information requests related to pain, mental health, and addiction over the last fifteen years. We reviewed the pattern of requests related to these topics, the counties requesting this information, and the impact that these hospital policies had on these requests.Conclusions: From 2005 to 2014, there were few requests about mental health, pain, and substance abuse. However, once the library moved into the hospital and there was an increase in awareness of opioid addiction, requests on those topics increased. Most of the requests were about pain, with the height occurring in 2017, during which year the public health emergency to fight the epidemic was declared. Additionally, 2017 was the year the hospital implemented visitor limitations for patients with infections associated with intravenous drug use, which might explain the drastic drop in substance abuse information requests in 2018. Future outreach will target counties that have a high opioid prescription rate.

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Section: Analysis Of Health Information Center Requestsmentioning

confidence: 99%

Confronting the opioid crisis with consumer health information: a look at East Tennessee

Grabeel

Moore

2021

jmla

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“…Sweeney (2016) recommends utilizing community organizing systems to manage online systems, recommending GIS for community outreach efforts, determining where users and non-users are, and finding gaps. Lindsay et al (2016) studied how mapping software could assess the impact of health information literacy outreach programs in medical libraries.…”

Section: Studies That Utilized Gis To Analyze Service Area Populationmentioning

confidence: 99%

A new decade of uses for geographic information systems (GIS) as a tool to research, measure and analyze library services

Mandel

Bishop

Orehek

2020

LHT

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PurposeThe purpose of this paper is to explore library research that uses geographic information systems (GIS) as a tool to evaluate library services and resources to ascertain current trends and establish future directions for this growing research area.Design/methodology/approachThe study searched full text for geographic information systems in two databases: Library and Information Science Source (LISS) and Library, Information Science and Technology Abstracts (LISTA), replicating the method used in a prior literature review. The titles and abstracts of the search results were analyzed to gather only the research that used GIS as a tool to measure and analyze library services.FindingsThis study found growth in the last decade for library research using GIS. There remain two ways the tool is primarily used: to analyze service areas and to manage facilities and collections.Practical implicationsThe findings are relevant for library and information science researchers and practitioners because they summarize a specific area of research that has grown and changed and that still has potential to be used more widely. Using GIS in practice and research could benefit all library users and nonusers because spatial analysis facilitates more precise and informed delivery of services and resources.Originality/valueThe paper provides future directions for use of GIS in library research and attempts to define subdivisions within this research area to clarify the area for researchers and practitioners.

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“…The result was a substantial increase in patient and consumer health information requests as well as other requests. A 2016 study of the HIC at UTMC discussed the library's increase in statistics and patrons due to the location change but did not answer certain demographic questions [4]. Therefore, the authors analyzed the internal CAPHIS database to identify the locations from which patrons were requesting information, specifically focusing on rural counties or zip codes with high rates of poverty.…”

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Influence of library relocation and marketing: examining zip codes and health disparities to serve consumers in East Tennessee

Petersen

Earl

Grabeel

2020

jmla

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Background: In 2014, the Preston Medical Library underwent a radical change, moving from an academic office building to the main floor of a regional medical center. While the library had previously served the public, health information requests have substantially increased in volume due to the new location. Researchers analyzed request data to see if the service’s reach has expanded to counties that previously had not used the service, to see which counties have requested the most health information, and to ascertain whether more requests are from counties with higher poverty rates.Case Presentation: Each health information request is logged with the subject nature and patron contact information. Consumer health request data were downloaded from the library database. Names and other identifying data were removed. Request forms were sorted and reviewed by zip code and county, comparing number of requests as well as poverty levels. Tableau was utilized to create maps, visually showing patron concentrations and poverty levels.Conclusions: There were 3,141 health information requests from September 21, 2014, to May 31, 2019. The majority of requests were from local counties. Requests were also received from counties that had not been previously reached and counties with elevated poverty levels. Collecting data on patron interactions is not only critical for institutional reporting, but also for community outreach. Understanding that data require taking additional steps to filter the information, assess local demographics, and customize library services. Researchers anticipate being able to better tailor services to the community based on the results.

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Mapping the Changes to a Health Information Service

Cited by 4 publications

References 8 publications

Confronting the opioid crisis with consumer health information: a look at East Tennessee

Confronting the opioid crisis with consumer health information: a look at East Tennessee

A new decade of uses for geographic information systems (GIS) as a tool to research, measure and analyze library services

Influence of library relocation and marketing: examining zip codes and health disparities to serve consumers in East Tennessee

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