Manipulation in digital word-of-mouth: A reality check for book reviews

Will video be the next generation of e-commerce product reviews? Presentation format and the role of product type

“…Some studies show that peripheral cues in text based reviews such as reviewer rating, identity, and credibility are influential (e.g. Baek et al 2012;Forman et al 2008 (Dellarocas 2006;Godes et al 2005;Hu et al 2011a;Hu et al 2012;Hu et al 2011b;Li et al 2008) 2 (Baek et al 2012;Forman et al 2008;Racherla et al 2012b) 3 (Dellarocas et al 2007;Forman et al 2008;Ghose et al 2011;Hu et al 2008) 4 (Baek et al 2012;Ghose et al 2011;Li et al 2013;Mudambi et al 2010;Racherla et al 2012a;Schindler et al 2012) 5 (Chevalier et al 2006;Dellarocas et al 2007;Duan et al 2008b;Ghose et al 2011;Godes et al 2005;Gu et al 2012;Hu et al 2013 (Kumar et al 2006) 12 (Park et al 2007) A C C E P T E D M A N U S C R I P T…”

A survey on opinion mining and sentiment analysis: Tasks, approaches and applications

“…Moreover, they found to fake negative reviews were linguistically different from truthful and fake positive reviews in terms of first person singular use, verbs use etc. At the beginning of a launched product item review manipulation occurs more frequently and it decreases over time[78].…”

“…He compared different categories of features involving linguistic, review metadata, readability and subjectivity features and found linguistic features to the best. Study indicated several interesting future directions to work further.Hu et al[78] devised two discretionary accruals based models, one for helpfulness measurement and other for validation. The model considered 7 variables to decide the helpfulness of a review.…”

Investigating Online Destination Images Using a Topic-Based Sentiment Analysis Approach

“…People have become accustomed to freely expressing their sentiments and emotions over different online platforms (e.g., Amazon, TripAdvisor, and Yelp), which provides us with credible and informative data (e.g., product features) [1,2]. Online reviews are important in decision making both for individuals and organizations [3]. They also have a significant effect on sales [1,4].…”