Manajemen Public Relations dan Reputasi Organisasi Lembaga Amil Zakat Dompet Dhuafa

Abstract

ABSTRAKPenelitian ini bertujuan untuk mengetahui (1) metode identifikasi masalah Public Relations pada LAZ Dompet Dhuafa; (2) proses perencanaan dan pemrograman LAZ Dompet Dhuafa; (3) strategi aksi dan komunikasi LAZ Dompet Dhuafa; dan (4) proses evaluasi program LAZ Dompet Dhuafa. Penelitian ini menggunakan metode kualitatif dengan pendekatan studi kasus eksploratif jenis single case holistic. Data primer dalam penelitian ini diperoleh melalui wawancara mendalam, sementara data sekunder bersumber dari studi pustaka dan dokumentasi. Hasil penelitian menunjukkan bahwa LAZ Dompet Dhuafa tidak melakukan riset khusus terkait perencanaan program; riset yang dilakukan hanya melalui fakta-fakta baru di lapangan melalui program-program yang sudah ada sebelumnya. Perencanaan program tematik dan nontematik LAZ Dompet Dhuafa dilakukan melalui rapat kerja tahunan, sementara pesan utama yang ingin disampaikan kepada pihak eksternal disampaikan melalui website resmi dan media sosial. Adapun evalusi program yang dilakukan tidak melibatkan publik eksternal. Kata Kunci: Manajemen Public Relations, zakat, Dompet Dhuafa ABSTRACTThis study aims to determine (1) the method of identifying problems of Public Relations at LAZ Dompet Dhuafa; (2) the planning and programming process of LAZ Dompet Dhuafa; (3) the strategy of action and communication of LAZ Dompet Dhuafa; and (4) the evaluation process of the LAZ Dompet Dhuafa program. This study uses a qualitative method with an explorative case study approach and single case holistic. The primary data in this study were obtained through in-depth interviews, while the secondary data were obtained from literature and documentation. The results of the study show that LAZ Dompet Dhuafa does not conduct specific research related to program planning; the research only carried out through new facts in the field through the pre-existing programs. The planning of thematic and non-thematic program is carried out through annual work meetings, while the main message to be conveyed to public (external) is delivered through the official website and social media. Meanwhile, the evaluation of the program did not involve the external public. Keywords: Public Relations management, zakat, Dompet Dhuafa

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“…However, Baznas should not be careless with this condition because reputation is volatile, and any change will affect the relationship (Lange et al, 2011). Non-profit organizations' performance is measured not only based on economic aspects, but also on the way they serve and empower the client (Dimyati, 2018). This is done by building communication with the public through mass media, brochures and websites.…”

“…Unfortunately, reputation cannot be obtained instantly; it needs a long time to be seen and assessed by the public. Reputation is established through the communication process with the public and the ability of management or amil zakat to retain a good attitude to attract public sympathy (Dimyati, 2018). Therefore, the zakat institution must improve its reputation through branding, service quality, and increasing the knowledge about religiosity.…”

Strategi Event Public Relations Pada Expo ASESI Dalam Membangun Reputasi Sekolah Sunnah

“…Riset lainnya dilakukan oleh Dimyati (Dimyati , 2018) dalam Manajemen Public Relations dan Reputasi Organisasi Lembaga Amil Zakat Dompet Dhuafa. Hasil riset ini menunjukkan bahwa LAZ Dompet Dhuafa tidak melakukan riset khusus terkait perencanaan program; riset yang dilakukan hanya melalui fakta-fakta baru di lapangan melalui program-program yang sudah ada sebelumnya.…”

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“…Second, the object / external public. The external public consists of sections, customers and the general public (Dimyati, 2018). Customers are those who become customers or who become part of the business activities carried out by the merchant network.…”