Managing tourism knowledge

Abstract

Knowledge management is an established academic subject area but tourism has come to this subject late. Knowledge management can provide tourism organizations and destinations with significant benefits in terms of innovation and competitiveness. The paper provides an overview of knowledge management and in particular a model of knowledge stocks and flows, emphasising the imperative of knowledge transfer and exchange as a competitive tool. The paper finally provides an overview of the contexts of tourism for knowledge management examining the concept of destinations as networks, the notion of communities of practice and the characteristics of tourism as a sector. Finally, the paper concludes with observations on the future of knowledge management and tourism.

The tourism knowledge system

“…This system extends our understanding of epistemology, ontology, axiology, power, networks and knowledge management (Cooper, 2015). To paraphrase Law and Urry (2004) it demonstrates how tourism research is embedded in, produced by, and productive of the social.…”

What is a Learning Town? Reflections on the Experience at Wirksworth

“…The reflections on equality of opportunity; the "haves and have nots"; divisions between groups within this community help reinforce the need for detailed plans built around shared values, practices and culture. Although Wirksworth's residents reflect above-average socio-economic and education scores compared to English averages there is very little evidence of capacity building, skills development and embedding new knowledge as part of the original plan (Cooper, 2015;Wiltshier & Edwards, 2014). Skills and training necessary for regeneration are assumed to be in plentiful supply.…”

Tourism Attraction, Facilities, Flow and Assessment of Tourism Product of Manaslu Conservation Area

“…Therefore, it can be defined as the sum of physical and psychological satisfaction it provides to tourists during their travelling route to the destination (Butcher, 2008;Butler, 2015). It is anything that is offered in a market for use or consumption by the consumers as per the market requirement is called a product (Leung, Law, Hoof, & Buhalis, 2013;Cooper, 2015). According to Philip Kotler that a product is anything that can be offered to a market for attention, acquisition, use or consumption that might satisfy a want or need (Cooper, 2015).…”