Managing the “Fuzzy front end” of open digital service innovation in the public sector: A methodology

Tate, Mary; Bongiovanni, Ivano; Kowalkiewicz, Marek; Townson, Peter

doi:10.1016/j.ijinfomgt.2017.11.008

Cited by 55 publications

(48 citation statements)

References 29 publications

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“…Correspondingly, these topics are also significant and proactive strategic issues for organization development and business competition in the future. Finally, digital innovation or digital service innovation should be regarded as the outcome of BDAC because they may support organizations in extracting additional value from BDA resources; moreover, related literature in the private sector is scared [80], [81].…”

Section: Limitations and Directions For Future Researchmentioning

confidence: 99%

How the Interaction of Big Data Analytics Capabilities and Digital Platform Capabilities Affects Service Innovation: A Dynamic Capabilities View

2020

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The emergence of big data analytics capability (BDAC) and the development of service innovation have aroused the interest of scholars and practitioners in exploring the mechanism of BDACservice innovation value chain from the inside. The current study adopts the dynamic capabilities view to examine the effects of the different types of BDAC on service innovation. Our findings from a survey of 175 organizations in China provide empirical evidence of two positive effects of big data analytics technical capabilities (BDAT) and big data analytics personnel capabilities (BDAP) on service innovation via dynamic capabilities. Furthermore, this study illuminates the significant and different quasi-moderating roles of digital platform capabilities. Such capabilities positively enhance dynamic capabilities and strengthen the effects of BDAT on dynamic capabilities but weaken the effects of BDAP on dynamic capabilities. Introduced environmental dynamism aims to examine how the influence of environmental factors negatively moderates the relationship between dynamic capabilities and service innovation. Our study offers theoretical and practical contributions. INDEX TERMS Big data analytics capabilities, service innovation, digital platform capabilities, dynamic capabilities, environment dynamism.

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Section: Limitations and Directions For Future Researchmentioning

confidence: 99%

How the Interaction of Big Data Analytics Capabilities and Digital Platform Capabilities Affects Service Innovation: A Dynamic Capabilities View

2020

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“…Besides, from a generalisability standpoint, the proposed model suggests an application to airports. Its suitability needs to be tested in other CIs, but research shows how a user-centric approach can be utilized in a broad range of environments [14].…”

Section: Discussionmentioning

confidence: 99%

User Safety and Security Experience: Innovation Through Design-Inspired Methods in Airports

Bongiovanni

2020

The Coupling of Safety and Security

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An inextricable organizational dilemma characterizes risk management: when effective, risk management utilizes organizational resources to avoid superior damage. When not effective, it adds costs to unmanaged risks. This clashes with growing pressures on delivery of tangible value for end-users. Safety and security management aim at mitigating risks of safety or security nature. This chapter establishes a design-based framework to re-imagine the future of safety and security in an airport security environment. The chapter proposes a method for tangible, positive end-user value delivery. Our focus is on airport security where external users live a safety and security experience.

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“…Entire industries in Russia and in the world are transforming in connection with the accelerated development of the digital economy [6]. Among the industries that have undergone the fastest development under the influence of digitalization are retail trade (Amazon.com), taxi (UBER, Yandex taxi), ticket sales and tour operators (Booking.com, skyscanner) and many others [7]. Significant role in this process belongs to the drivers of innovation-driven development: digital assets.…”

Section: Global Transformation and Digital Economymentioning

confidence: 99%

Innovation-driven development and quality of living under conditions of digital economy

et al. 2020

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The spread of digital innovation in the world began in the 1960s. and the first stage came down to the automation of technologies and processes. The next stage came in the mid-90s. and is associated with the global spread of the Internet and mobile communications, the extensive penetration of innovation into society. The current stage of innovatiоndriven development is characterized by the expansion of Internet access of millions of consumers, the integration of wide range of digital services, products, systems into the digital socio-ecological and economic system. The ongoing revolutionary changes deserve additional understanding and analysis, since they give to many countries such impetus for rapid growth that they change the very paradigm of development, and force them to measure and evaluate the life quality in a new way. In the context of problems covered in this article, it is especially relevant to conduct a causal analysis of digital transformation against the background of global transformations of the world economy.In the process of analyzing innovation as a tool for the development of public production, the authors identified the drivers of digital economy, determined their role at the present stage, and showed their distinctive aspects and features.

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Managing the “Fuzzy front end” of open digital service innovation in the public sector: A methodology

Abstract: There may be differences between this version and the published version. You are advised to consult the publisher's version if you wish to cite from it.

Cited by 55 publications

References 29 publications

How the Interaction of Big Data Analytics Capabilities and Digital Platform Capabilities Affects Service Innovation: A Dynamic Capabilities View

How the Interaction of Big Data Analytics Capabilities and Digital Platform Capabilities Affects Service Innovation: A Dynamic Capabilities View

User Safety and Security Experience: Innovation Through Design-Inspired Methods in Airports

Innovation-driven development and quality of living under conditions of digital economy

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