2003
DOI: 10.1300/j120v39n81_04
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Managing the 21st Century Reference Department

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Cited by 7 publications
(4 citation statements)
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References 5 publications
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“…definition would exclude a number of ideas referred to as competencies in the literature, but gives clarity to the process of competency development: if something cannot be learned it is not helpful, and if it cannot be measured it cannot be evaluated and is likewise not helpful to the process of training. Another definition is "the combination of knowledge, skills, and abilities which are relevant to a particular job position and which, when acquired, allow a person to perform a task or function at a high level of proficiency'' (Osa 2003;37). Again, the idea of improving these attributes plays a key role in defining what is a competency and what is not.…”
Section: Introductionmentioning
confidence: 99%
“…definition would exclude a number of ideas referred to as competencies in the literature, but gives clarity to the process of competency development: if something cannot be learned it is not helpful, and if it cannot be measured it cannot be evaluated and is likewise not helpful to the process of training. Another definition is "the combination of knowledge, skills, and abilities which are relevant to a particular job position and which, when acquired, allow a person to perform a task or function at a high level of proficiency'' (Osa 2003;37). Again, the idea of improving these attributes plays a key role in defining what is a competency and what is not.…”
Section: Introductionmentioning
confidence: 99%
“…Competencies are “the combination of knowledge, skills, and abilities which are relevant to a particular job position and which, when acquired, allow a person to perform a task or function at a high level of proficiency” (Osa, 2003, p. 37). They “can include both personal and professional aspects – personal competencies may include skills, attitudes and values that underlie our work […] professional competencies address the ways we apply our knowledge to our work” (Van Wert, 2004, p. 10).…”
Section: Leadership Capabilitiesmentioning
confidence: 99%
“…In an exploratory research essay, Osa (2008) identifies eight core skills required for leading reference departments. Like Frank, Osa highlights the importance of environmental context when considering leadership competencies.…”
Section: Applied Skillsmentioning
confidence: 99%