Managing supplier–retailer relationships: From institutional and task environment perspectives

Asymmetric customer–supplier relationship development in Taiwanese electronics firms

“…Overcoming conflict was important in improving the quality of the relationship and the long-term trust between the parties (Claycomb & Frankwick, 2010;Mohr & Speckman, 1994;Ren et al, 2010). Conflict was a major issue for both larger customers and smaller suppliers in the exploratory stage of the relationship, but once the developing stage had been reached overt conflicts were significantly reduced and in the stable stage they were dissolved completely.…”

“…Lowering the levels of conflict in a customer-supplier relationship has been found to improve the quality of the relationship and the trust between the parties (Ren, Oh, & Noh, 2010). Equality of input to conflict resolution between customers and suppliers may create mutually satisfactory outcomes for the relationship (Claycomb & Frankwick, 2010;Mohr & Speckman, 1994).…”

Revisiting the interplay between contractual and relational governance: A qualitative and meta‐analytic investigation

“…Contractual and relational governance complement in production efficiency but not in negotiation efficiency Poppo and Zenger, 2002 Strategic Management Journal Survey Relationships between contract and relational governance Complements Rai et al, 2012 Journal of MIS Survey The impacts of contractual and relational governance on satisfaction Contractual and relational governance substitute for BPO satisfaction Schilke and Cook, 2014 Strategic Management Journal Survey Sources of organizational trustworthiness Contract has high predictive power when reputation is lacking Ren et al, 2010 Industrial Contract positively moderates the relationship between relational mechanism and knowledge trading Zhang and Hu, 2011 China Agricultural Economic Review Survey The relationship among contract, trust, and environment Contract and trust function as complements Zhao and Wang, 2011 Journal of Strategic Marketing Survey How relational specific investment impacts channel performance through contract and trust…”

Do we bank on regulation or reputation? A meta-analysis and meta-regression of organizational trust in the financial services sector

“…There has been ongoing discussion within the trust literature on how different forms of control influence trust (Alvarez, Barney, and Bosse, 2004;Bijlsma and Costa, 2005;Das and Teng, 1998). For example, it has been suggested that explicit contracts enhance organizational trust through a reduction in uncertainty in the relationship through formalising and defining mutual relationship obligations (Ren, Oh and Noh, 2010). Contractual agreements often include structural assurance, which summarize "legal, governmental, contractual and (other) regulatory structures that create an environment that feels safe and secure to participants" (McKnight, Choudhury and Kacmar, 2002, p. 304).…”