Managing Stakeholder Relationships within Corporate Social Responsibility Communication

Burguete, Teresa; Baptista, Cristina Sales; Dias-Sardinha, Idalina

doi:10.4324/9781003274575-21

Cited by 2 publications

(2 citation statements)

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“…Accordingly, implementing the appropriate strategies in each SC requires systematic relationship processes and the appropriate tools for offering mutual services (receive, manage and respond to demands) between the stakeholders and the organization. The use of this secondary attribute is consistent with the study of Burguete et al (2023), which points to the importance of frequent contacts and states that if stakeholders have less opportunity to interact with the organization, their legitimacy, power and urgency, however strong. However, they do not play an important role.…”

Section: Baseclass For Stakeholder Evaluationsupporting

confidence: 80%

Who or what really counts? The application of BASEClass for stakeholder evaluation and classification

Khedmatgozar

Namdarian

Rasuli

2023

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PurposeThe purpose of this study is to develop a framework for categorizing and evaluating stakeholders that addresses the key five constraints of The Theory of Stakeholder Identification and Salience (TSIS), including (1) binary attributes, (2) heterogeneous stakeholders in each category, (3) ignoring stakeholder-organization relationship, (4) ignoring stakeholders' communication frequency and (5) ignoring fringe stakeholders.Design/methodology/approachIn the first step, a set of solutions for the limitations and constraints of TSIS was extracted by holding three rounds of the Delphi method with the participation of 42 senior and middle Iranian managers in various organizations and based on it, “Basic Analysis for Stakeholder Evaluation and Classification” (BASEClass) was developed as an enhanced theoretical and empirical framework for stakeholder analysis. In the second Step BASEClass is validated by conducting an empirical study in an organization with the participation of 46 managers, experts and specialists.FindingsBASEClass is an enhanced theoretical and methodological framework for classifying stakeholders based on the three primary attributes of legitimacy, power and urgency, and also the communication quantity as a complementary attribute in a 3D cubical schema, prioritizing stakeholders in several cubes based on one of the multi-criteria group decision-making methods. Originality/valueBASEClass effectively reduces the mentioned limitations and constraints of TSIS and as a result can improve the effectiveness of strategies for dealing with different stakeholders.

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Section: Baseclass For Stakeholder Evaluationsupporting

confidence: 80%

Who or what really counts? The application of BASEClass for stakeholder evaluation and classification

Khedmatgozar

Namdarian

Rasuli

2023

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“…The present-day CSR is a concept whereby business corporations consider the interest of society by taking responsibility for the impact of their activities on customers, suppliers, employees, shareholders, communities and other stakeholders as well as their environment (Wiranudirja, Salim & Indrawati 2022). Corporate social responsibility is applied to strategies that corporations adopt of how to conduct business in a way that is ethical and society-friendly (Burguete et al 2023). It also involves environmental https://www.jefjournal.org.za Open Access conservation and sustainability (Jadon & Rahate 2022).…”

Section: Corporate Social Responsibilitymentioning

confidence: 99%

Corporate social responsibility, reputation and performance in the Zimbabwe’s mining sector

Langton,

Zuva,

Mafini

2024

Journal of Economic and Financial Sciences

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Orientation: The Zimbabwe’s mining sector regrettably has a poor corporate social responsibility (CSR) record, which has earned the mining corporations a bad reputation and poor business performance.Research purpose: The study investigated the relationship between CSR, corporate reputation (CR), and performance in Zimbabwe’s mining sector.Motivation for the study: The implementation of CSR programmes in the Zimbabwean mining sector has been inconsistent over the years, with some firms virtually uninvolved in such activities. The impact of CSR in that sector remains largely unexplored.Research approach/design and method: The study was quantitative, involving a survey of 330 managers and other professionals working in Zimbabwean mining sector firms. The collected data were analysed using correlation and regression analyses.Main findings: Two CSR dimensions, namely, stakeholder CSR and ethical CSR, contributed to CR. Corporate reputation exerted a positive impact on social performance and negatively towards operational performance.Practical/managerial implications: The study provides practical solutions to mining firms on which CSR practices are essential for strengthening both CR and performance.Contribution/value-add: The study represents a novel effort to model the relationship between CSR, CR and the performance of Zimbabwe’s mining sector. It offers the basis for future research studies on CSR practices and CR in several sectors of the Zimbabwean economy.

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Managing Stakeholder Relationships within Corporate Social Responsibility Communication

Cited by 2 publications

References 0 publications

Who or what really counts? The application of BASEClass for stakeholder evaluation and classification

Who or what really counts? The application of BASEClass for stakeholder evaluation and classification

Corporate social responsibility, reputation and performance in the Zimbabwe’s mining sector

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