Managing Racial Diversity: Matching Internal Strategies with Environmental Needs

Amirkhanyan, Anna A.; Holt, Stephen B.; McCrea, Austin; Meier, Kenneth J.

doi:10.1111/puar.12977

Cited by 16 publications

(3 citation statements)

References 79 publications

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“…As noted, it might well be the case that U.S. experiences with hospitals do not generate different patient treatments and thus reinforce biases. Research on other types of services, such as education (Meier et al ), water and waste services (Bel, Fageda, and Warner ), recreational services (Eagles ; Talmage, Anderson, and Searle ), long‐term care (Amirkhanyan et al ), and so forth are needed. Agencies providing various types of services tend to have different organizational characteristics; therefore, the way public service professionals and citizens interact with each other—properties of bureaucratic encounters—can exhibit different features.…”

Section: Discussionmentioning

confidence: 99%

Perceptual Bias and Public Programs: The Case of the United States and Hospital Care

Meier

Johnson²,

2019

Public Administration Review

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This article examines whether the public holds biased perceptions of public organizations (in this case, hospitals) in the United States and whether organizations get credit for positive results from program evaluations. Using an experimental design that replicates Hvidman and Andersen's 2016 Danish study, the study finds no negative public sector biases in the United States, but organizations are not given any credit for positive program evaluations. These results hold in two experimental replications. The implications of the findings for the measurement of public perceptions of government programs and for effective democratic governance are discussed. Evidence for Practice• Performance appraisal results generated by an agency do not appear to affect public evaluations of that agency. • U.S. public hospitals are not perceived more negatively than private hospitals in terms of efficiency, effectiveness, red tape, or benevolence. • Experiments on citizen evaluation need to be replicated in specific agency and national contexts.• Practitioners need to be especially careful about arguments related to efficiency and whether reliable measures of efficiency are possible.

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Section: Discussionmentioning

confidence: 99%

Perceptual Bias and Public Programs: The Case of the United States and Hospital Care

Meier

Johnson²,

2019

Public Administration Review

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“…We perform our study using a randomized survey experiment with approximately 1,600 Americans using a vignette about a nursing home and its operations. Nursing homes are frequently examined in the public administration literature (Amirkhanyan et al 2019; Jilke, Van Dooren, and Rys 2018), and the U.S. nursing home context is particularly interesting for assessing perceived performance. While historically, public nursing homes were linked to mid‐century almshouses and infectious disease sanatoriums (Watson 2009), empirical research has affirmed the superiority of government and nonprofit homes compared to for‐profit homes.…”

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confidence: 99%

Sector Bias and the Credibility of Performance Information: An Experimental Study of Elder Care Provision

Meier

Song

Davis

et al. 2021

Public Administration Review

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Reporting government performance to the public is key tool in improving accountability. Some evidence, however, has shown that individuals’ anti‐public sector biases may distort performance information about public organizations. Using an experimental vignette on U.S. nursing homes, this study fills four gaps in the literature: (1) the need to include nonprofit organizations rather than just public and for‐profit, (2) consideration of the credibility of the source of performance information, (3) the use of simple commonly used performance metrics, and (4) the willingness to use services as a performance dimension. We find the public has a general but modest anti‐for‐profit sector bias in nursing home care with nonprofits perceived the most positively. Sector biases generally disappear when clear performance data are presented. The credibility of the source matters, and respondents' willingness to use organizational services is more sensitive to both sector bias and performance ratings than are performance measures. Practitioner Points In the field of long‐term care, individuals have no anti‐public sector bias, and they have more favorable views of nonprofit organizations than for‐profit organizations. Perceived sector bias disappears when simple and unambiguous performance information is introduced. The source of performance information matters: individuals perceive the information from government and nonprofit sources as more credible than that from for‐profit sources. A high degree of credibility amplifies the effect of performance information in shaping individuals’ evaluations of public services.

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“…Continuing the theme, Menifield, Shin, and Strother () find that an officer's race plays no role in influencing the use of lethal force against minority suspects. Amirkhanyan et al () find that managers prioritize diversity efforts when facing higher levels of regulatory violations, and that the effect of managerial strategies for diversity on performance is conditioned by the racial composition of the clients. de Graaf and Meijer () study the presence of, and solutions to, value conflicts resulting from social media use.…”

Section: New Developments In Social Equity As a Public Valuementioning

confidence: 99%

Turning the Page: A New Year and a New Leaf

Hall

Battaglio²

2018

Public Administration Review

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Managing Racial Diversity: Matching Internal Strategies with Environmental Needs

Cited by 16 publications

References 79 publications

Perceptual Bias and Public Programs: The Case of the United States and Hospital Care

Perceptual Bias and Public Programs: The Case of the United States and Hospital Care

Sector Bias and the Credibility of Performance Information: An Experimental Study of Elder Care Provision

Turning the Page: A New Year and a New Leaf

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