“…Various initiatives have come from government (legislation, zero tolerance policies), organizations (policies/procedures, environmental design, education of workers) and industrial bodies (zero tolerance) 11,15,17,19,20 . Most programmes, however, have focused on the individual rather than the climate of workplace violence (in the community as well as the organization) 7,9,10,12,23 . Although large‐scale evaluations have not been carried out on the major initiatives to reduce workplace violence, research suggests that strategies, such as organization policies and procedures, the ‘Zero Tolerance’ policy and workplace training, have been unsuccessful 8,19,21,23–26 or have given the wrong message 5,23,25 and that rather than declining, reports of workplace violence have increased.…”