Managing electronic channels: the KLM cargo cyberpets case

Christiaanse, Ellen; Zimmerman, Robert-Jan

doi:10.1080/026839699344629

Cited by 9 publications

(1 citation statement)

References 23 publications

(12 reference statements)

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“…Craig et al (2000) suggested that e-business provides better value to customers by enhancing the relationship among different parties. Christiaanse and Zimmerman (1999) discussed the requirements and challenges for potential companies to adopt electronic channels and how KLM, a Dutch cargo company, applies electronic channels to reduce costs and improve responsiveness among several different parties. Loebbecke et al (1999) illustrated how the largest academic bookseller, Co-op Bookshop, launched EC with difficulties in global competition and provided guidelines for the resources required to set up and maintain a Website to integrate the existing business into the Internet.…”

Section: Introductionmentioning

confidence: 99%

The migration of electronic commerce (EC): from planning to assessing the impact of EC on supply chain

Yen

2003

Management Decision

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It has been an increasing trend for companies to migrate their businesses onto or publicize themselves on the Internet. Business process reengineering (BPR) is applied to migrate the business processes of the supply chain onto the Web. Such migration may cause some of the processes merged together, minimized or transformed into other processes within a supply chain. Therefore, careful planning for such migration with technical requirements is necessary. This paper starts with the review of related research on BPR, migration of supply chain onto the Internet, and the impact analysis of the migration. A thorough overview of how BPR can change each process of the supply chain onto the Internet is discussed. The main contribution of this paper is a framework of the electronic commerce (EC) impact on the supply chain and the measurement of impact. An industrial example is used to illustrate the evaluation as a result of EC deployment.

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Section: Introductionmentioning

confidence: 99%