“…Additional and important insights have emerged during the last four decades from work focusing explicitly on the role of joint decision making and public institutions during contingencies and crises (for syntheses see Boin, t'Hart, Stern, & Sundelius, 2005;Dayton, 2004). As this field shows, immediate access to credible sources of information through distributed sense making, improved "surge capacity," networked coordination, and formal boundary spanning structures, are all critical for the successful navigation of crises (from Ansell et al, 2010, see also Boin et al, 2005;Dayton, 2004).…”