Managing Change in the Context of a Community Health Organisation

Telford, Kerry; Maddock, Anne; Isam, Cathy; Kralik, Debbie

doi:10.1071/py06035

Cited by 3 publications

(3 citation statements)

References 23 publications

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“…However, healthcare reform is complex and has proved to be difficult in Australia, while the establishment of collaborative partnerships is recognised as being crucial to a successful reform process (Baum et al. 2006, Telford et al. 2006).…”

Section: Discussionmentioning

confidence: 99%

See 1 more Smart Citation

Transforming clinical practice amongst community nurses: mentoring for COPD patient self‐management

Robinson¹,

Courtney‐Pratt²,

Lea³

et al. 2008

Journal of Clinical Nursing

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Section: Discussionmentioning

confidence: 99%

“…Central to a collaborative approach is the provision of a forum for discussion (Telford et al. 2006).…”

Section: Discussionmentioning

confidence: 99%

Transforming clinical practice amongst community nurses: mentoring for COPD patient self‐management

Robinson¹,

Courtney‐Pratt²,

Lea³

et al. 2008

Journal of Clinical Nursing

View full text Add to dashboard Cite

show abstract

“…Community health is a model for the provision of comprehensive and affordable primary health care that supports flexibility in service delivery to meet the needs of the local community. In Australia, community health organizations operate from a social model of health with principles of social justice, health promotion, and equity to guide efforts to improve the health and well-being of local community groups (Telford, Maddock, Isam, & Kralik, 2006). Community health has a strong foundation in community development, having direct links to local groups, developing strong relationships with ethnospecific and multicultural agencies, and engaging in capacity building.…”

Section: Methodsmentioning

confidence: 99%

A Cultural Competence Organizational Review for Community Health Services: Insights From a Participatory Approach

Truong

Gibbs

Pradel³

et al. 2017

Health Promotion Practice

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Cultural competence is an important aspect of health service access and delivery in health promotion and community health. Although a number of frameworks and tools are available to assist health service organizations improve their services to diverse communities, there are few published studies describing organizational cultural competence assessments and the extent to which these tools facilitate cultural competence. This article addresses this gap by describing the development of a cultural competence assessment, intervention, and evaluation tool called the Cultural Competence Organizational Review (CORe) and its implementation in three community sector organizations. Baseline and follow-up staff surveys and document audits were conducted at each participating organization. Process data and organizational documentation were used to evaluate and monitor the experience of CORe within the organizations. Results at follow-up indicated an overall positive trend in organizational cultural competence at each organization in terms of both policy and practice. Organizations that are able to embed actions to improve organizational cultural competence within broader organizational plans increase the likelihood of sustainable changes to policies, procedures, and practice within the organization. The benefits and lessons learned from the implementation of CORe are discussed.

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Cultural competence in the community health context: ‘we don’t have to reinvent the wheel’

Truong

Gibbs

Paradies

et al. 2017

Aust. J. Prim. Health

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Health and social service agencies need to be responsive to the healthcare requirements of culturally and linguistically diverse (CALD) groups in the community. This is a challenging proposition, particularly due to shifting demographics in developed Western countries such as Australia. Organisations that strive for cultural competence can potentially reduce the barriers associated with inequitable access to services by CALD groups. Community health services play a vital role in the provision of culturally competent health services to people from CALD groups. Additional research related to cultural competence in the community health context is needed. Thus, the aim of this paper is to explore the positioning of cultural competence within community health from multiple perspectives using a qualitative case study of a community health service located in Victoria, Australia. The findings suggest that if the essential needs of clients are met, regardless of cultural background (e.g. able to communicate with staff, trust and a respectful and caring environment), then issues related to cultural background may be of less significance for some clients.

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Managing Change in the Context of a Community Health Organisation

Cited by 3 publications

References 23 publications

Transforming clinical practice amongst community nurses: mentoring for COPD patient self‐management

Transforming clinical practice amongst community nurses: mentoring for COPD patient self‐management

A Cultural Competence Organizational Review for Community Health Services: Insights From a Participatory Approach

Cultural competence in the community health context: ‘we don’t have to reinvent the wheel’

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