Management of the Business SLAs for Services eContracting

Gómez, Sergio García; Rueda, Juan Lambea; Chimeno, Augustín Escámez

doi:10.1007/978-1-4614-1614-2_13

Cited by 5 publications

(3 citation statements)

References 15 publications

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“…Service Level Agreements (SLAs) provide a means to define service providers' content (SPs) to consumers of those services. Gomez [36] provides a brief discussion of this problem in the context of cloud computing. SLAs can be among software service industries, between hardware infrastructure and software service providers, and between software service providers and general users.…”

Section: Challenges From Sla Billing Metering Andmentioning

confidence: 99%

OpenIaC: Open Infrastructure as Code - The Network is My Computer

Rong

Geng

Hacker

et al. 2021

Preprint

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Modern information systems are built fron a complex composition of networks, infrastructure, devices, services, and applications, interconnected by data flows that are often private and financially sensitive. The 5G networks, which can create hyperlocalized services, have highlighted many of the deficiencies of current practices in use today to create and operate information systems. Emerging cloud computing techniques, such as Infrastructure-as-Code (IaC) and elastic computing, o↵er a path for a future re-imagining of how we create, deploy, secure, operate, and retire information systems. In this paper, we articulate the position that a comprehensive new approach is needed for all OSI layers from layer 2 up to applications that are built on underlying principles that include reproducibility, continuous integration/continuous delivery, auditability, and versioning. There are obvious needs to redesign and optimize the protocols from the network layer to the application layer. Our vision seeks to augment existing Cloud Computing and Networking solutions with support for multiple cloud infrastructures and seamless integration of cloud-based microservices. To address these issues, we propose an approach named Open Infrastructure as Code (OpenIaC), which is an attempt to provide a common open forum to integrate and build on advances in cloud computing and blockchain to address the needs of modern information architectures. The main mission of our OpenIaC approach is to provide services based on the principles of Zero Trust Architecture (ZTA) among the federation of connected resources based on Decentralized Identity (DID). Our objectives include the creation of an open-source hub with fine-grained access control for an open and connected infrastructure of shared resources (sensing, storage, computing, 3D printing, etc.) managed by blockchains and federations. Our proposed approach has the potential to provide a path for developing new platforms, business models, and a modernized information ecosystem necessary for 5G networks.

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Section: Challenges From Sla Billing Metering Andmentioning

confidence: 99%

OpenIaC: Open Infrastructure as Code - The Network is My Computer

Rong

Geng

Hacker

et al. 2021

Preprint

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“…Many of these issues require organizational measures and practices to improve the sourcing relationship contracting, Still, there also seems to be ample opportunity for emerging technology for contract management to address the issues described above, reduce the risks in sourcing of services and increase the value. While the research into e-Contracting has made considerable progress over the last decades, there is no comprehensive proposal that covers the full e-contracting life cycle [18].…”

Section: Challenges In Sourcing Contract Managementmentioning

confidence: 99%

“…Business architectures have been proposed to build upon e-contract SLA standards. A study by [18] describes the design of such an environment that supports contract management processes such as price offering and billing, compliance, arbitration and mediation, reporting, and termination and archiving and eventually also support for negotiation and merging of subcontractors terms and conditions.…”

Section: Contract Management Systemsmentioning

confidence: 99%

Smart Contracts for Global Sourcing Arrangements

Hillegersberg

Hedman

2020

Digital Technologies for Global Sourcing of Services

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While global sourcing arrangements are highly complex and usually represent large value to the partners, little is known of the use of e-contracts or smart contracts and contract management systems to enhance the contract management process. In this paper we assess the potential of emerging technologies for global sourcing. We review current sourcing contract issues and evaluate three technologies that have been applied to enhance contracting processes. These are (1) semantic standardisation, (2) cognitive technologies and (3) smart contracts and blockchain. We discuss that each of these seem to have their merit for contract management and potentially can contribute to contract management in more complex and dynamic sourcing arrangements. The combination and configuration in which these three technologies will provide value to sourcing should be on the agenda for future research in sourcing contract management.

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