Management of Human Resources in the Quality Management System of a Transport Company

Abstract

Аннотация. В статье рассмотрена роль человеческого фактора в системе менеджмента качества транспортного предприятия. Выделены особенности управления качеством на транспорте. Прослежены варианты стимулирования и мотивации труда. Даны рекомендации по совершенствованию системы менеджмента качества транспортного предприятия. Подчеркнуто значение оценки эффективности труда работников, повышения их квалификации и обеспечения приверженности организации для повышения конкурентоспособности транспортной компании. Обоснована необходимость и пути вовлечения персонала в процесс обеспечения качества транспортных услуг. Ключевые слова: качество транспортного обслуживания, конкурентоспособность, менеджмент качества, человеческие ресурсы, системный подход, система качества.Abstract. The article considers the role of the human factor in the quality management system of a transport company. Specific features of quality management of transport services are determined. Variants of stimulation and motivation of work are considered. Recommendations are given to improve the quality management system of the transport enterprise. The importance of assessing the efficiency of workers' work, improving their skills and ensuring the organization's commitment to increase the company's competitiveness is underlined. The necessity and ways of involving the personnel in the process of ensuring the quality of transport services are substantiated.

Development and improvement of HR policy in the transport industry

“…• ensuring the loyalty of employees, their development in accordance with the goals and mission of the organization. [3] At the same time, the author recommends introducing a quality system at a transport company, paying particular attention to the relations between the departments of the enterprise, the flexibility of the management system, and increasing the responsibility of employees, that is, based on a process approach. This approach should take into account and model business processes not only of the organization as a whole, but also of individual units.…”

“…The transport industry is closely interconnected with the outside world, end users and world standards, the implementation of a systematic approach that takes into account factors of the external and internal environment becomes mandatory. [3] M.V. Maltseva identified the main problem in quality management at a transport company, which consists in the fact that most indicators of the quality of transport services are not quantifiable.…”

“…must be recorded and taken into account. [3] T. M. Leskova and L. S. Gruzdeva highlighted the main areas of work with the personnel of the transport company as part of the quality management system assessment:…”