“…However, the aforementioned changes in the marketplace are placing ever increasing pressure on the R&D work function (Kessler & Chakrabarti, 1996). The increased risk associated with rapidly changing technology has also made R&D tasks uncertain, equivocal and prone to face more obstacles (Balachandra, Brockhoff, & Pearson, 1996;Bodensteiner, Gerloff, Quick, & Slinkman, 1991;Herstatt, Verworn, & Nagahira, 2004). R&D teams depend (for a large part) on the intellectual and creative efforts of knowledge workers.…”